Associate Learner Experience

1 week ago

Singapore Singapore Airlines Full time

**Key Responsibilities**

Ensure that all the necessary resources and logistics are allocated, delivered and set up for courses to run smoothly.

i. Pre-course administration:

- Support course managers on course creation and registration in LMS
- Book venues and allocate IT resources for upcoming courses/update calendar/tracking sheet accordingly.
- Set up classrooms and meeting rooms before courses.
- Support the printing and delivery for training materials.
- Coordinate with hotel on accommodation and transportation arrangement.
- Create and send meeting link to participants for virtual courses.
- Submit security clearance, booking of F&B, and preparation of directional signages for face-to-face courses.
- Send course materials and information to participants to inform them about course details.
- Accommodate for rescheduling and withdrawal.

ii. During-course administration
- Ensure smooth F&B service during courses (e.g. work with vendors to provide meals and set-up)
- Assist in resolving any ad-hoc issues which may occur during courses (e.g. equipment failure, last minute changes to course details, etc.)

iii. Post-course administration
- Collate Course Evaluation Questionnaire (CEQ) scores and attendance list.
- Liaise with Course Managers and Finance for invoice creation.

**Requirements**:

- Diploma in any discipline, preferably in HR and/or Advanced Certificate in Learning and Performance (ACLP)
- Prior experience in Learning and Development, administration and/or coordination function would be advantageous.
- Working knowledge of Microsoft Office & Suite. Prior experience using Success Factors Learning Management System would be advantageous.
- Able to communicate clearly in written English.
- Able to work independently and adhering to specified deadlines.
- Team player with strong interpersonal and communication skills; able to manage stakeholders and business users.

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