Service Advisor

Are you passionate about bikes and dedicated to providing exceptional customer service? We are looking for a dynamic Service Advisor to join our team at Boon Siew Singapore Pte Ltd. As a Service Advisor, you will play a crucial role in ensuring high customer satisfaction by managing service administration and providing technical advice to our valued customers.

**Responsibilities**:

- Perform service administration effectively and maintain high customer service level.
- Attend to customer enquiries and service bookings promptly and courteously.
- Meet and provide technical advice and upsell workshop services to customers, assess and meet their expectations.
- Provide accident claim advice, repair quotations, and other necessary administration work.
- Provide administration and technical support to corporate customer.
- Follow up with repair work and update customer of the work progress and ensure that jobs are completed on time for delivery and outgoing QC check.
- Monitor the bike bookings and loading system and decide on priority service.
- Coordinate with the Workshop team for efficient workflow to meet financial sales target by fast turnaround of bikes with excellent customer service and quality.
- Monitor unpaid bills and follow up on outstanding credit.
- Inform customers about additional services, promotions, and maintain up-to-date knowledge of service offerings.

**Job Requirements**:

- NITEC or equivalent qualification.
- Minimum 2 years of experience in a similar role.
- Passion for bikes and a strong commitment to customer service.
- Excellent communication and interpersonal skills.
- Effective time management abilities.
- Valid Class 2B license required; Class 2A/2 license is advantageous.
- Proficiency in computer systems and service software.

**Job Types**: Full-time, Permanent

**Benefits**:

- Cell phone reimbursement
- Dental insurance
- Gym membership
- Health insurance

Supplemental Pay:

- 13th month salary
- Commission pay
- Yearly bonus

**Experience**:

- Service Advisor: 1 year (preferred)

License/Certification:

- Class 2B Driving Licence (preferred)

Work Location: In person