Senior Supervisor

**Roles & Responsibilities**

Reporting directly to the Director/General Manager, will take full responsibility of the Sales and Marketing functions of the Company.

Working closely with the New Development team, Engineering and Finance on new opportunities.

In order to be successful in this role, you will need to have excellent communication skills and a passion for excellence. Previous leadership experience is a plus.

**Responsibilities**:

- Review phone volume to help supervisors and Reservation Manager make staffing changes.
- Work cohesively with other departments in all locations.
- Demonstrate team leader skills.
- The supervisor's overall role is to communicate organizational needs, oversee employees' performance, provide guidance, support, identify development needs, and manage the reciprocal relationship between staff and the organization so that each is successful.
- Setting goals for performance and deadlines in ways that comply with company's plans and vision.
- Organizing workflow and ensuring that employees understand their duties or delegated tasks.
- Monitoring employee productivity and providing constructive feedback and coaching.
- Training new hires.
- Creating and managing team schedules.
- Reporting to HR and senior management.
- Evaluating performance and providing feedback.
- Helping to resolve employee issues and disputes.
- Create a weekly or bi-weekly schedule for employees, bearing in mind holidays and times of high volume for the business.
- Monitor and supervise the timely arrival of scheduled employees, with aware of unforeseen challenges such as scheduling.
- Oversee the handling of money and establish accountability by ensuring each register is properly funded with the correct amount of cash and close out each register to ensure all funds are accounted for.
- Establish tasks for employees to ensure a clean workplace, this includes stocking supplies and maintaining clean restrooms and public spaces.
- Ensure company goals and objectives are being met by each employee and provide feedback.
- Actively seek to resolve any concerns while adhering to the company policy and standards of behaviour.
- Ensure proper approval for customer discounts, returns and exchanges while providing customer satisfaction and positive interaction with the company.
- Oversee and administer tests to ensure employees have a firm understanding of company policy.

**Requirements**:

- Review tracking on a daily, weekly or monthly basis.
- Participate in cross-training of other departments.
- Experience overseeing yearly training plans for departments within the company.
- Ability to communicate effectively with senior management and other departments.
- Experience analyzing company needs, employee development and goal setting.
- Strong understanding of business goals and standards for customer service.
- Instructional experience in a group business setting preferred.
- Proficient using Microsoft Suite and other data entry software.
- Ability to effectively organize and manage multiple company initiatives simultaneously.
- Previous leadership experience.
- Excellent communication skills.
- Eye for detail and accuracy.
- Reliable, with high integrity and strong work ethic.
- Ability to work as part of a team.
- Proactive organizational skills.
- Ability to keep a positive attitude in a fast-paced environment.