Manager, Business Intelligence

**Job Summary**:
**Key Responsibilities and Deliverables**:
**_Task and process _**
- Evaluating business opportunities / problems
- Regional system deployments and enhancement deployments
- Technical Business assessment and Analysis
- Continuously design, collect, and analyze relevant information to provide business/client/customer actionable insights and direction
- Merge multiple data sources internal/external to ensure consistency in business advisory
- Determine and establish customer/client maturity and develop suitable statistical models, prescriptive analytics, predictable modelling to deliver against their needs
- Continuously automate the business and make it more efficient and effective through statistical models, data models, database architecture, reporting, and process improvement
- Project Management process and procedures
- Manage and Analyse change requests
- System/Solution Configuration and UAT
- Manage delivery and provider relationship
- Maintain and submit accurate and timeous reports on projects, change requests, delivery versus targets etc.
- Product Portfolio (Management)
- Integrated Data set-up
- Implement and maintain relevant tools to service the market
- The custodian for all internal data, reporting, quality, and visualization
- Manage all projects from scoping to delivery
- Develop and implement client specific strategic and tactical business plans/objectives. Translate client integrated data sources to actionable insights
- Manage market/region total roll out plans and execute against goals set

**_Stakeholders _**
- Manage Centralized business intelligence and analytics and insights to support internal departments as well as clients
- Implement Regional and Global Business Intelligence (BI) and analytics and insights strategy into the country and clients
- Engage with client to establish and drive co-jointed business data strategies
- Manage all analytics, insights, modelling, prescriptive and predictable model implementation and deliverables across all business units
- Internal and external stakeholder needs assessments and expectation management
- External stakeholder management
- Change Management
- Review adherence to technology, systems and Data protection acts and ensure all complies
- Manage all internal and external stakeholders from gathering needs to scope to deliver against time and costs and manage all expectations and meeting the needs that was put forward
- Align with all internal management on new processes, procedures, systems, tools efficiency and effectiveness and implement these to make the business better
- Ensure effective problem resolution within agreed timelines with all stakeholders
- Conduct BI and technology risk assessments and mitigate against identified aspects
- Ensure policy, procedure and data protection compliance
- Develop and maintain good working relationships with other IT sub departments, internal departments and clients
- Coordinate all user queries, resolve issues in collaboration with relevant departments and providers - and follow the appropriate escalation process where required
- Support the business through data analysis to identify areas for revenue/profit enhancement
- Support the business to be more profitable through automation or identifying new ways of working or more effective tools for labor redistribution
- Prepare and conduct client monthly and quarterly business review and align with client and operational teams on actions and way forward
- Analyze current retail and international trends to determine impact on clients' local market operations using BI strategy/best practices
- Build collaborative relationship between operations team and client's representatives
- Collaborate with Smollan business partners in various regions to benchmark BI best practices

**Minimum Qualifications**:

- Bachelor of Science (BSc) Business Analytics, Data Science, Computation Data Science, Master of Science an added advantage

**Minimum Experience**:

- Minimum 3 years’ experience in a similar role
- Minimum 2 years’ experience in project management and managerial capacity