Engineer IT Support
2 weeks ago
Engineer IT Support
Nature and aim of the position
As member of the 1st level of support you will ensure that any incidents and/or requests are duly logged in the ticketing system and correctly handled according to the SLA/OLA terms, following GB’s standard processes and ITIL best practices.
You will work in a rotational shift model in one of the 3 major shifts (morning, afternoon, night).
Main duties and responsibilities
- Provide 1st level support activities for all GB Technology systems following ITIL processes.
- Ensure correct and timely ticket handling to meet all internal and external SLA and OLA terms.
- Ensure diagnostic, classification, fault isolation of incidents, and assess priority and severity.
- Analysis, troubleshooting and resolution of incidents following incident management process, including escalation to 2nd, 3rd level and 3rd parties to ensure the fast restoration of services.
- Provide exceptional customer service, including timely and frequent updates on the status of the tickets and major incidents to requesters and stakeholders.
- Shift work including night shifts, weekends and/or public holidays. (Overtime pay included)
- Implement, configure and maintain monitoring and alarming systems (SCOM and Nagios).
- Maintain and update the knowledge base articles for employees and engineers.
- Trigger and update problem management by correlating incidents and identifying patterns.
**Requirements**:
Profile and education
- IT Education
- 2 years of practical experience in IT Support organizations
- Fluent in English (level B2 or above), additional languages are an advantage
- Great analytical, organizational, and problem-solving skills
- Great customer service mentality and communication skills
- Willingness to work nights, weekends, and public holiday in rotational shifts
- Independent, goal-oriented and self-motivating personality.
- Understanding of the ITIL best practice guidelines (ITIL Foundation certification is a plus).
Specific skills and knowledge
Must-have:
- Microsoft Windows OS (client and server)
- Networks and telecommunications (basic knowledge)
- Microsoft Active Directory
- File and folder access management
Optional (and beneficial):
- System Center Operations Manager (SCOM)
- Microsoft Office 365 (including SharePoint)
- BMC Remedy
- Microsoft Exchange
- Scripting (e.g. PowerShell)
- Monitoring (e.g. Nagios)
- Remote Desktop Services (e.g. Citrix XenApp)
- Log Management and Analysis (e.g. Splunk)
- WE OFFER
- Global Blue offers a fast-paced, team environment. You will receive an outstanding total compensation and performance-related salary plan depending on your professional and personal qualifications. As we believe your compensation goes beyond your paycheck, we offer a competitive salary plus yearly bonus, as well as a wide range of other perks and benefits:
- Work in fast-growing international company and industry
- State of the art office environment well connected to the public transportation system and with good infrastructure
- International environment and inspiring colleagues from many different countries (35 nationalities)
- Employee benefits and building events
- Varied, interesting and challenging job
- Flexible working time and remote/distance working due to pandemic situation
-
Network Service Provider Engineer
1 week ago
Robinson Rd, Singapore The Hacens Full timeWork with members in Japan HQ or customers to explain our network service service's capability and specification, define the scope of work and provide estimates to sales - Work with sales / sales assistant team in Singapore and APAC region to help proposing and promoting our network solution both in English and Japanese - Propose continuous improvement...
-
Business Development Intern
1 week ago
Robinson Rd, Singapore BSI Full timeGreat that you're thinking about a career with BSI! Purpose of the Position: - The person will be assigned to support the business development team with business development, market research, marketing, and administrative duties. Roles: - To support the team in generating the proposal to clients - Assist in the preparation of business presentations -...
-
Product Manager
1 week ago
Robinson Rd, Singapore CAKE PTE. LTD. Full time2 years exp **Roles & Responsibilities** We at Cake aspire to transform and decentralize finance with tomorrow’s technology, with a globally distributed and close-knit team of doers and getters. Here’s an opportunity to join a movement to break the mold. Join Cake and help us shape the future of personal finance. **What you’ll do**: - You will be...
-
HR Intern
2 weeks ago
Robinson Rd, Singapore WORKS PTE. LTD. Full time**Roles & Responsibilities** **Responsibilities** - Provide full spectrum of secretarial and administrative support to Director - Conduct market research and marketing activities on behalf of Director - Handle HR related matters including talent recruitment, payroll and leave administration - Handle all private and confidential matters of company and...
-
Offfice Administrator
1 week ago
Robinson Rd, Singapore PRIVASEC PTE. LTD. Full time2 years exp **Roles & Responsibilities** **The Mission**: Protect and enable growth of value creators, through excellence and integrity. To be the first choice for visionary organisations and talents, and to turn every client into a client for life. We are passionate about providing opportunities to our team members to be the best version of themselves and...
-
Senior Cost Manager
2 weeks ago
Robinson Rd, Singapore LINESIGHT PTE. LIMITED Full time8 years exp **Roles & Responsibilities** As a **Senior Cost Manager **at Linesight, you will work with highly experienced, culturally diverse, and passionate teams nurturing a strong social dynamic and a shared sense of achievement. You will gain vast industry experience that will open doors for you, extend your skillset and expand your perspective. We...
-
SEO Team Lead
1 day ago
Robinson Rd, Singapore GPC Full time $80,000 - $120,000 per yearCompany Description Green Park Content is an international content marketing agency with offices in London, Sao Paulo, New York, Singapore, and Jakarta. We have published more than 50,000 articles and generated 100 million unique visitors to global client sites around the world. We're helping brands in creating effective content through end-to-end service,...
-
Assistant Chief Engineer
2 weeks ago
Beach Rd, Singapore Marriott International, Inc Full time**Job Number** 23129518 **Job Category** Engineering & Facilities **Location** JW Marriott Hotel Singapore South Beach, 30 Beach Road, Singapore, Singapore, Singapore **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists in the management of all engineering/maintenance operations,...
-
Engineering & Automation Intern
1 day ago
Singapore - Robinson Road Pelagus 3D Pte. Full time $40,000 - $80,000 per yearJoin our global team for a career filled with opportunities to solve challenges both small and large, local and global, simple and complex. About Pelagus 3DPelagus 3D is a digital manufacturing company transforming the maritime and offshore industries through on-demand additive manufacturing. We connect global customers with certified 3D printing partners to...
-
Cad Drafter
2 weeks ago
Beach Rd, Singapore CHINA HARBOUR (SINGAPORE) ENGINEERING COMPANY PTE. LTD. Full time3 years exp **Roles & Responsibilities** **Responsibilities**: - Develop 2D and 3D drawings in applicable software - Prepare project documents - Perform interdisciplinary communications and coordination - Work in accordance with project scope and schedule - Ensure drawings produced comply with applicable codes, standards and specifications - Work in...