Team Leader

**Where we need your help**:
We have all the makings of an iconic brand - beautiful products that are timeless and designed to last, service that exceeds our customers expectations, a passionate founder that cares deeply about doing what is right and a loyal and growing community who advocate for us.

The Team Leader (FTC) role is an exciting opportunity to:

- Support the Boutique Manager and being the ‘go-to’ person when you are the most senior Management Team member on shift
- Driving sales and exceeding targets through exceptional customer service and building a client business
- People management and coaching to deliver the above
- Maximising store efficiency through operations management

**What you’ll do**:

- **Driving Sales**_
- Deliver sales budget at your location through driving store and team KPIs
- Deliver a consistent and exceptional standard of customer service acting as a brand ambassador and encouraging your team to do the same
- Develop and maintain client relationships in line with Monica Vinader company guidelines to drive repeat business
- Network to create key relationships with corporate and local clients to support HQ team with a program of revenue driving events
- **Building a Strong Team**_
- Motivate the team to reach individual sales objectives and KPIs, and support with ongoing coaching and training to deliver these
- Manage the team in accordance with company policy and procedures
- Drive completion of approved brand and product training programs to ensure consistent and effective styling advice and inspiration to all customers
- **Delivering Efficiency**_
- Execute visual merchandising guidelines to a high standard
- Ensure in store experience (Boutique cleanliness) is in line with the guidelines and Brand standard
- Maintain an accurate stock file
- Ensure accurate payment processing and cash handling
- Ensure the appropriate processing of in-store services (including engraving, and aftercare)

**What you’ll bring**:

- A demonstrated passion for customer service and driving a business
- Commercially aware and target driven
- Excellent communication and interpersonal skills
- Flexible, able to adapt
- Ability to work well under pressure in a fast paced environment

**Our Aims and Values**
Our mission is to be the leading accessible luxury brand, by delivering outstanding quality, design and customer service. We are:

- **Customer Obsessed**_
Our customers are at the core of everything we do. We will always deliver an outstanding and personal experience to them every time they interact with us, to ensure their ongoing support and loyalty.
- **Caring**_
We treat people with respect, as we would want to be treated. We are apolitical and assume good intentions in others. We are open and honest with each other while ensuring we take an empathetic and supportive approach.
- **Fast Paced**_
We are passionate about what we do, and we want to reach as many customers as fast as we can. We combine focus with pragmatism and flexibility so that we can move at pace in whichever direction we need to take.
- **Exceptional**_
We have a relentless desire to continually learn and improve to ensure our products and approach are exceptional. Our tenacity, high standards and attention to detail give us a competitive advantage.
- **Commercial**_
We focus hard on facts and approach things in a logical, rational and analytical way. We challenge each other to make sure we make decisions and take actions that create value for our business and our customers.

Monica Vinader as a global business makes the following inclusive culture pledge:
Our jewellery is for everyone and so is our community. Together, we will continue to implement sustainable changes to ensure that career opportunities and progression are open to all. We commit to celebrating the diverse voices of our employees, partners, and the customers we serve.

Ethical Jewellery Business of the Year 2021, Retail Jeweller
Queen's Award for Enterprise: Sustainable Development 2022
Responsible Luxury Business of the Year 2023 & 2022, Positive Luxury
Best Sustainable Luxury Jewellery Brand 2022, Marie Claire
Jewellery Brand of the Year 2023
Ethical/Sustainable Business of the Year 2023

Company information
Registration No.
201536887H

**Job Types**: Full-time, Contract, Temporary
Contract length: 5 months

Pay: $2,790.00 - $2,990.00 per month

**Benefits**:

- Dental insurance
- Employee discount
- Health insurance

**Experience**:

- Retail sales: 1 year (preferred)

Work Location: In person