Client Technical Advisor
2 weeks ago
Job Descriptions:
- Manage the service level agreements as stated in the Managed Services contract
- Ensure service requests raised by customers are prioritized and delivered in accordance with the agreed timeline
- Be the single point of contact for clients for on-going operations and projects
- Be the technical advisor for clients in digitalization projects
- Involve in service improvement and recovery
- Responsible for team KPIs - monitor and report KPIs
- Report to Manager on any issue that could significantly impact the client
- Key Requirements:
- At least 3-years hands-on experience in Systems/ Network deployment work
- Must have SI experience
- Preferably with 2-years experience in project management and team management role
- Good customer service and able to manage customer well
- Good written and verbal communication skills
- Good presentation skills
- Well-organized and good at juggling multiple tasks
Key Requisitions
- At least 3-years hands-on experience in Systems/ Network deployment work
- Must have SI experience
- Job Details
**Function Area**
IT
**Employment Type**
Full Time
**Contract Type**
Permanent
**Job Posting Date**
Jun 24, 2024
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