Customer Service, Field Engineer

1 week ago

Singapore Dell Technologies Full time

Junior Customer Engineer, Field Service

At Dell Technologies, we take pride in providing our customers with a quality of service that more than matches the quality of our products. Our Field Service team is integral to making sure the service to our customers is seamless, responsive and focused. Taking our technical skills to customer sites, we’re responsible for everything from installation, configuration and integration, through to maintenance, troubleshooting and repair. Customers see us as a trusted liaison who can understand their precise needs on a host of admin and technical matters. We also work closely with our designers, solution managers and sales specialists to provide solutions.

Join us as a Junior Customer Engineer on our Product Services team in Singapore to do the best work of your career and make a profound social impact.

What you’ll achieve

You will:

- Resolve complex issues forwarded by team members (e.g., executive technical escalations)
- Solve escalated problems for customers with high expectations
- Build and maintain relationships with other groups that impact the technical aspect for phone support (such as tool content teams and the product group)

Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:
Essential Requirements
- 1 to 3 years of related experience
Knowledge of job-associated database, software and documentation
- Problem solving skills
- Strong technical aptitude and troubleshooting skills

Desirable Requirements
- Dell EMC Proven Professional Associate Level Certification for information storage management (ISM)
- Associate Level Industry certification in Linux, Windows, VMware or Networking

Here’s our story; now tell us yours

Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.

What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life - while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.

We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what’s next in technology, starting today.

You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here.

Application closing date: DD Month YYYY

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