Vp/avp, Lead Site Reliability Engineer, Group

**Business Function**

Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

**Job Purpose**

The Role is expected to manage the Site Reliability of CORE Banking with specific focus on Finacle and Manage the end-to-end process for restoration of normal service operations as quickly as possible to minimize the impact to business operations. Includes Risk Management.

The Role engineers/leads initiatives for stability and resiliency of Production environments across CORE Banking; involves identification of focus areas, solution development, Observability and automation including AIOPS wherever applicable.

**Responsibilites**
- The Role engineers/leads initiatives for stability and resiliency of Production environments across CORE Banking; involves identification of focus areas, solution development, Observability and automation including AIOPS wherever applicable.
- Application improvements ranging from performance and operational improvements, identification and remediation of system and automate Toils.
- Automation of manual activities/ processes and System Health checks for Production teams. (Automation experience required) and ensuring SLIs/ SLOs are met.
- Working in a stretch role to take forward production issues from analysis to production fix/deployment
- Follow Production Support Processes and giving input to strengthen time to time
- Providing status to leads, stakeholders and working with vendors to review the design/fix/enabling for production deployment
- Own communication for Incidents (SLA breaches, Application Major Incidents, Logistics issue) and responsible for communications with management
- Coordinate recurring issues and ensure long-term resolution through proper Incident and Problem Management
- Working with various teams like Infrastructure, development team to resolve, analysis of root cause for complex issues and outages
- Strong stakeholder management skills with focus on continuous service improvement, consistent delivery, and stability of production.
- Drives Root Cause Analysis with technology partners, post incident resolution and facilitates RCA reviews.
- Work with Risk team to respond timely to Audit & Risk RFIs. Manage Audit walkthroughs
- Must have Good functional knowledge of FINACLE v10.x & v11.x in CASA (Retail and Corporate), Loans, Collaterals, CASA/ TD, WMS, Payments, and interfaces modules.
- Good to have: Functional knowledge of CRM systems - Finacle/ non-Finacle (e.g., Microsoft CRM, Salesforce CRM etc. or in-house Customer Master/ MDM systems)
- Analyze incidents in Finacle and Customer master systems and providing solution/work around for the issues independently.

**Requirements**:

- An undergraduate degree or higher
- 8-15 years of strong experience in the Banking industry with minimum 3+ years in Run-the-Bank (RTB) lead role with a proven track record of working in Finacle environment
- **SRE.** Implement Site Reliability Engineering principles with regards to performance, reliability, monitoring, alerting and maintenance in Production environment. Pro-active Capacity monitoring & Observability of production Infrastructure, automated alerting, performance monitoring and reporting tools
- Automation of manual tasks in a CORE Banking ecosystem
- Build and maintain Production monitoring and automation solutions
- Build and implement Service improvements. Identify, measure and report performance trends - SLIs/ SLOs/ SLAs periodically and improve systems performance and associated performance KPIs
- Good knowledge of infrastructure technologies used, with focus on AIX/ Linux/ Openshift/ Oracle/ Postgres/ MariaDB/ Java in a large Banking environment.
- Solid understanding of BAU support, incident, problem management processes as well as escalation management across a diversified environment
- Strong team player, effective at communicating internationally and used to working closely with remote teams
- Understanding of Risk Management, Disaster Recovery, Business Continuity, IT Security Architecture, and IT Regulatory Compliance.
- Present facts and recommendations effectively in oral and written form
- Pro-active, independent, resourceful, and able to work in a team
- High attention to detail with focus on understanding the issues with finding solutions

**Preferred Technology Requirements**
- Hands-on SRE/ Production support experience on Core Banking platforms - Finacle and Customer master systems
- Strong technical skills, e.g., scripting or programming experience, DBA/SA skills etc.
- Strong transformation and change management experience
- Software Configuration Mgmt., Quality Control Mgmt, Version Control Mgmt
- Operati