Citrix Engineer

3 days ago

Singapore Rapsys Technologies Full time

Job Description:

- Handling of 3rd level support (incidents and service requests)
- Ticket handling with e.g. Microsoft, Citrix
- Debugging
- Setup and maintenance of e.g. Citrix infrastructure
- Architectural changes on Citrix XenApp / XenDesktop landscape
- Packaging and deployment of software using MS SCCM / Chef
- Continuous service and stability improvements
- Automation of tasks using e.g. Powershell
- Rotating on-call during the week and over the weekend / public holidays
- Perform evaluation and testing of any new Citrix client
- Perform periodic and emergency systems maintenance including patchinCoordinate with third-party suppliers and SAP internal departments on related support activities.
- Support multi-cloud platforms.
- Follow agreed processes and procedures for ticket resolution.
- Have a pro-active approach to identify, co-ordinate and resolve tickets
- Be a team player and interact/help team members/cross functional teams to achieve faster issue resolution
- Follow/improve SLA resolution timings.
- Adhere to incident, problem and change management processes.
- Participate in team meetings as per the agreed governance model.
- Engage SAP CTW experts, if required as per service catalog RACI. Work to reduce the ticket assignment to Experts group
- Participate and contribute in continual service initiatives/improvements.
- Contribute to create and update the knowledge articles. Update documents and share them with the operation line manager for review and approval.
- Keep updated on new technologies and request training if needed.
- Communicate with identified users appropriately via all approved media.
- Adhere to shift timings and complete the assigned tasks
- Hand-off pending issues/tasks to in-coming shift with all details, as per the defined process
- Act as a backup resource, as/when needed.
- Bachelor's Degree in Computer Science / Information Technology / Engineering
- Desirable professional education or equivalent certification (e.g. Citrix, Microsoft Server, Microsoft Azure, VMware)
- Solid work experience in building and operating Citrix XenApp/XenDesktop
- Strong IT infrastructure knowledge (e.g. server hardware, network, patching, authentication, policies, Windows and Linux operating system)
- Advanced PowerShell scripting
- Strong innovative, critical thinker, quick learner, passionate, self-managed
- Profound ability to work in a virtual team with consistent success
- Desired basic knowledge of MS SQL, SCOM and SCCM
- Good knowledge of administration of NetScaler & StoreFront
- Troubleshooting Citrix based problems with good understanding of fundamentals
- Experience with ITIL processes especially incident, change and problem management
- Ability to think independently and can find solutions to complex issues from different sources
- Coordinate with various teams for the daily operations, plan and execute scheduled activities.
- Willingness to learn new skills and technologies.
- Ability to make quick decisions, assume leadership without supervision, able to assume a role of authority as necessary.
- A keen eye for detail and a result driven approach
- Effective analysis: Ability to listen, analyze and summarize.
- Ability to work in stressful situations. Conflict management skills is a plus.
- Customer and team-work oriented.
- Outstanding communication skills. Excellent English written and oral communication skills

**Job Type**: Contract
Contract length: 12 months

**Experience**:

- IT: 5 years (preferred)
- CITRIX ENGINEER: 2 years (preferred)

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