Bell Captain

**JOB SUMMARY**

Responsible for the day-to-day services of the Concierge and Bell operations. Ensuring satisfaction and comfort of all guests, and also keeping up of the desk area. The Bell Captain is also responsible for ensuring all Bell associates conduct their work ethically and with integrity.

**JOB DUTIES AND RESPONSIBILITIES**
- Supervise and control the activities of the Bellman and Doorman.
- Maintain the cleanliness and the condition of the Marriott and Singapore’s flag and report abnormalities to FOM / AFOM / GRM / DM.
- Perform daily Concierge and Bell Service duties which includes, but not limited to:

- Providing hotel guests with information about local attractions,
- Providing hotel guests with reservations-making at restaurants and attractions,
- Providing hotel guests with information about services and facilities of hotel,
- Assisting hotel guests with ground transportation arrangements,
- Escort arriving and departing guests in a pleasant and respectful manner,
- Delivery of packages and luggage for internal and external guests,
- Maintains short-term and long-term luggage storage,Maintains smooth traffic at the Hotel’s forecourt.

4. Ensure all services rendered by Bellman are recorded in the Bellman Movement Log Sheet at all times.

5.Ensure all storage items are recorded, and tags are issued accordingly.

6. Attend daily briefing and 15 minutes training.

7. Ensure to submit monthly training calendar to FOM and to conduct daily 15 minutes training for Bell associates.

8. Maintain good and consistent co-ordination with Front Desk and At-Your-Service teams to facilitate the delivery of the guest luggage, room changes, and all ad-hoc duties.

9. Ensure function sheet displayed on notice board is updated.

10. Maintain cleanliness and order at the Concierge Counter, Bell Stand, and hotel lobby.

11. Ensure equipment used for daily operation are handled with care and all trolleys are polished nightly.

12. Understand the hotel’s safety features and procedures.

13. Ensure all bell service associates to provide service with a smile and to speak to the guests in a warm and friendly manner.

14. Maintain effective service in line with the Hotel’s Corporate Image
- Company’s Grooming Standard
- Standard Operation Procedures
- Departmental Policies
- Corporate Policies

15. Any other duties as may be assigned from time to time.

**JOB REQUIREMENTS**
- Minimum N level qualification.
- At least 1 year of relevant experience in handing Concierge.
- Great communication skills & interpersonal skills.
- Able to start work immediately or within short notice period.