Regional Operations Manager
6 days ago
Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.
Ready to explore a career path? Start your journey.
**What You'll Do on a Typical Day**:
- The dedicated Operations Manager is charged with achieving high quality of service across the region, owning & meeting the pre-agreed business plan deliverables and ensuring key operational performance metrics are met. Identifies the business needs and opportunities, prioritises, and prioritises to the client operation to improve client satisfaction.
Lead and ensure the successful deployment of key projects and drive savings as agreed with MSD
Liaise with Service Delivery teams globally to understand obstructions with any processes causing challenges and engage MSD Travel Management and Amex SDN/SDO teams to drive process changes.
Handle the overall customer experience and liaise with Quality Teams to understand root cause of issues and complaints and drive improvements
Be the senior management point person for MSD on Service Delivery issues / escalations and take accountability to remedy any service failures.
**What We're Looking For**:
- Broad and deep knowledge of complex global Travel Service Delivery operations & processes
Strong commercial judgment with the ability to balance growth, retention and profitability business goals against operational constraints and risk.
Excellent interpersonal skills including written & oral communication skills
Strong project management skills with the ability to handle multiple global projects simultaneously
Strong influencing skills internally & externally
A campaigning and inclusive style of leadership, supported by clear understandable strategies with a strong focus on results.
Highly credible people leader able to optimally handle and grow in a matrix management structure.
Good stakeholder management skills.
Location Singapore, Singapore
The #TeamGBT Experience
**Work and life**: Find your happy medium at Amex GBT.
Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.
**Travel perks**: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
Wellbeing resources to support mental and emotional health for you and your immediate family.
And much more
Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult GBT Recruitment Privacy Statement.
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