Retail Service Consultant
5 days ago
WE ARE HIRING
Create moments. Make a difference. Join us.
Join our team as - Retail Service Consultant
**Responsibilities**:
- Assess customers’ needs by understanding and reviewing customers' feedback to determine issues with their electronic devices
- Diagnose the devices and provide a resolution by using diagnostic software and equipment
- Provide advice to the customer concerning their device issues, and request approval for advanced repair or extra charges incurred if necessary
- Repair the devices using specific tools and equipment
- Analyse the functional performance of the devices after repairs have been carried out to ensure that they are serviced well
- Build rapport and provide excellent customer service to customers throughout the process
- Other duties as assigned by the supervisor
Ideal Skills & Requirements:
- Minimum NITEC in Computer Science / Information Technology, or equivalent
- Minimum 1 year's hands-on and working experience in a similar capacity
- Past working experience in IT electronics retail sales would be an added advantage
- Possess basic Computer hardware and software troubleshooting, Computer Hardware Assembling and Disassembling, Testing and Diagnostic software skills
- Possess Good communication and interpersonal skills 6-day work week (Tuesday - Sunday), 1 pm-9 pm
Do you have what it takes to bring us to the next level?
**Job Types**: Full-time, Permanent
**Salary**: $1,600.00 - $3,000.00 per month
**Experience**:
- Retail Sales: 1 year (preferred)
- Service technician: 1 year (preferred)
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