Customer Care Officer
5 days ago
At Singtel, we believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers. We strive to ensure all our people practices are non-discriminatory and provide a fair, performance-based work culture that is diverse, inclusive and collaborative.
Join us and experience what it’s like to be with an Employer of Choice*. Together, let’s create a brighter digital future for all. *Awarded at the HR Fest Awards 2020.
**Why Join Us?**
You’ll love this role if you get your kicks by helping others. We’re looking for a Customer Care Officer who loves solving problems and creating long term customer relationships. This is a great opportunity if you care deeply, genuinely and passionately about customer support and about the role it plays in making a customer-centric team successful.
**What will your typical day look like?**
- Handling inbound calls from customers in an efficient and effective manner.
- To consistently deliver excellent quality service to customers to achieve total customer satisfaction
- To solicit customers’ feedback and identify trends for improvement actions.
- Deliver personalised service over the telephone to callers on enquiries related to the client in an effective and efficient manner.
**Is this you?**
- Minimum 'N' level, Nitec, Higher Nitec and above
- Able to communicately effectively and fluently
- Willing to commit to alternate half-day Saturdays
**We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.
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