Bodyshop Service Advisor
1 week ago
**Your Role**:
To assess vehicles damages and assist customers in accident reporting, claims and liaise with Insurance companies & surveyors to provide excellent customer service in vehicle collision repairs.
**Responsibilities**:
- To assist customers in accident reporting, claims and vehicle repairs.
- To assess vehicle damages and submit estimations to insurance companies.
- To liaise with surveyors, finalisation of work and submission of claims.
- To coordinate with workshop on progression of vehicle repairs.
- To update customers on work progress and collection date.
- To liaise with Car Rental department and facilitate rental car usage for customers.
- To attend and resolve customers’ complaints and feedback.
- To build rapport with suppliers and internal customers.
- To conduct visual inspection on vehicle condition before taking in vehicle.
- To perform quality control (QC) checking on vehicle before customer’s collection.
- To ensure high levels of excellent customer service and contribute to achieve overall business objectives.
**Job Requirements**:
- Minimum Nitec 3 in Automotive Technology or equivalent.
- Minimum 1 year of relevant experience.
- Possesses a valid class 3 license.
- Willing to perform 5.5 working days.
**Benefits**:
- Dental insurance
- Employee discount
- Health insurance
Schedule:
- Monday to Friday
- Weekend availability
**Experience**:
- Service Advisor: 1 year (preferred)
License/Certification:
- Class 3 Driving Licence (preferred)
Work Location: In person
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