Lyf Partner, Operations

4 days ago

Central Singapore CapitaLand Full time

About Us

CapitaLand Group (CapitaLand) is one of Asia’s largest diversified real estate groups. Headquartered in Singapore, CapitaLand’s portfolio focuses on real estate investment management and real estate development, and spans across more than 260 cities in over 40 countries.

Job Description

Key Responsibilities

Operations
- Define and execute business goals, operating plans, and performance roadmaps aligned with lyf’s growth strategy.
- Lead and coach property and cluster teams, ensuring brand standards, quality assurance, and guest satisfaction are consistently achieved.
- Oversee pre-opening activities (staffing, systems, SOPs, training) to ensure seamless launches.
- Drive total P&L optimization by strengthening rooms, F&B, social spaces, and ancillary revenue streams.
- Foster a culture of innovation, service excellence, and community engagement unique to lyf.

Commercial
- Develop and implement commercial strategies to maximize topline revenue, profitability, and market share.
- Partner with Global Sales, Marketing, and Revenue Management to unlock new opportunities and strengthen brand visibility.
- Identify and execute revenue-driving initiatives across rooms, F&B, events, and digital channels.
- Oversee digital engagement and social media strategies to build brand communities and enhance guest experiences.
- Conduct market analysis to refine strategies and capture emerging opportunities.

Leadership & Collaboration
- Inspire and develop high-performing operations and commercial leaders across properties.
- Champion cross-functional collaboration with Business Development, Technical Services, Design, and Brand teams.
- Build strong relationships with owners and stakeholders, acting as a trusted partner to support business performance and portfolio growth.

What We’re Looking For
- 12-15+ years of leadership experience in hospitality, real estate, or lifestyle brands, with proven success in both operations and commercial strategy.
- Strong business acumen with track record in driving profitability, brand positioning, and operational excellence across multiple properties or markets.
- Deep understanding of hospitality revenue levers (rooms, F&B, events, e-commerce, loyalty, digital engagement).
- Exceptional leadership, communication, and stakeholder management skills.
- Passion for innovation, community-building, and redefining the future of hospitality.

Benefits
- Flexible benefits with comprehensive medical coverage for self and family
- Training and development opportunities
- Subsidised rates at Ascott serviced residences
- Strong advocate of staff volunteerism
- Wellness programmes
- Closing Statement:

At CapitaLand, we advocate fair employment practices, and recruit talents based on merit and fit with our Corporate values. We provide equal opportunity for all qualified persons and build an inclusive workplace regardless of race, gender, age, religious belief or nationality.

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