Assistant Processing Manager
6 days ago
Job Description
- Understand the different types of services relating to mail business e.g. Registered Article, AM Mail, SmartPac etc.
- Understand the mail guidelines and schemes for the different categories of mail and their service level for delivery
- Responsible for the efficient and smooth operation of mail processing for local posting as well as those received from overseas postal administrations
- Responsible for all the staff under his supervision in the section
- To optimize the deployment of manpower under his charge so as to achieve high productivity and efficiency
- To ensure that all staff is properly trained to operate various machines for processing of mail
- To enforce strict compliance of all related Work, Health and Safety matters for all staff within his supervision
- Responsible for the processing of mail according to the priority of mail to meet the service standard set by IDA
- Ensure all mails are processed timely base on the different priority and service level and are connected to delivery bases for delivery
- To liaise with other sections on mail posted, especially from Bulk Mail Centre, in relation to the processing, security and payment aspect of it
- Responsible for the cleanliness and good housekeeping of the section
- To enforce and ensure that staff comply with security rules by the management and to make random checks on staff lockers
- To be responsible for the investigation and follow-up action pertaining to customer's enquiry, request or complaints on matters relating to mail processing, surcharge mail or returned items
- To work closely with maintenance staff to ensure low machine down time and maximizing the machine performance
- Take responsibility for all work performance of the unit, including down time and turnover of the staff
- To communicate and conduct dialogue sessions with staff in order to give and get feedback on matters pertaining to the section's operation
- To maintain and submit daily statistical report of mail volume, machines and staff performance
- Ensure and monitor staff discipline through monitoring and performance counselling of poor performers of all grades of staff in the workforce
- To oversee the day to day administrative staff matters such as attendance hours, annual leave, shift allowance, medical leave and ensure that all required information are update daily
- To conduct regular floor supervision to check on staff input and output to the machines so as to ensure that right type of mail is feed to the machine
- To ensure that the date stamps and machine set dates are in order for the processing of mails
- To prepare and update operation instructions and procedures or other new projects as and when required
- Work with the line managers to generate production improvement strategies to improve productivity and efficiency at the operation floors
- To perform rotating shift duties, including midnight shift duty, as required of each section job. The rotating shift will vary from sections to sections
- To perform any other duties or assignments as instructed _I _assigned by superiors
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