Customer Service Officer

2 weeks ago


Novena, Singapore Far East Flora Pte. Ltd Full time

Job Description:

- Order Processing : Receive and process customer orders accurately and efficiently. Collaborate with the sales and logistics teams to ensure timely delivery of orders, track shipments, and communicate any delays or issues to customers proactively.
- Product Knowledge : Develop a strong understanding of our fresh flower inventory, including various types of flowers, seasonal availability, and pricing.
- Relationship Building : Build and maintain strong relationships with our clients through regular communication and personalised assistance.
- Problem Resolution : Handle customer complaints or escalations effectively, investigating the issue, and finding suitable resolutions. Liaise with internal departments, such as quality control or operations, to address customer concerns promptly and ensure continuous improvement.
- Database Management : Maintain accurate customer records, update contact information, and track interactions in our ERP system.

**Requirements**:

- Good verbal and written communication skills.
- Strong problem-solving and conflict resolution abilities.
- Ability to work under pressure and handle multiple tasks simultaneously.
- Proficiency in using ERP software and other relevant tools.
- Knowledge pf fresh flowers, floral industry, or horticulture is advantageous.
- Flexibility to work occasional weekends or extended hours during peak seasons.

Working days 5.5

Monday to Friday: 7am-4pm

Saturday: 7am-12pm

Pay: $2,300.00 - $2,400.00 per month

**Benefits**:

- Health insurance

Supplemental Pay:

- 13th month salary
- Overtime pay

Work Location: In person



  • Novena, Singapore Far East Flora Pte. Ltd Full time

    Job Description: - Order Processing : Receive and process customer orders accurately and efficiently. Collaborate with the sales and logistics teams to ensure timely delivery of orders, track shipments, and communicate any delays or issues to customers proactively. - Product Knowledge : Develop a strong understanding of our fresh flower inventory, including...


  • Novena, Singapore Voila Design Pte Ltd Full time

    **Customer service duties** 1. Contact and validate leads generated and assigned to the ID Sales team. 2. Arrange and coordinate photo shoots with photographers and homeowners for completed renovation projects. 3. Contact clients for post-renovation surveys and other concerns. Including managing of after sales service. 5. Provide quotation for...


  • Novena, Singapore OncoCare Medical Pte Ltd Full time

    Job Highlights - Insurance Coverage - Medical, Dental & Flexi Benefits - Annual Wage Supplement (AWS) - Attend to patients - Patient registration - Arrange medical appointments - Assist doctors - Cashier duties - Assist patients in claim related matters - Other administrative tasks as needed Job Requirements: - Willingness to learn new skills & knowledge -...


  • Novena, Singapore Demant Singapore Pte Ltd Full time

    We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Executive. In this role, you will be responsible for following up on leads generated from various marketing activities and hospital referrals. Your goal is to facilitate the smooth transition of customers through the sales process, while providing...


  • Novena, Singapore DX Imaging (Royal Square) Full time

    Patient registration and scheduling of appointments - Ensure high level of operational effectiveness while following SOPs - Handle payments - File and maintain proper documentation - Ensure the cleanliness of centre - Other ad-hoc duties as assigned Job Requirement - Experience in Radiology/ Healthcare would be an advantage - At least 2 of working...


  • Novena, Singapore Capital College of the Arts, Management and Technology Full time

    **Job Description & Requirements** **Responsibilities** - Handling of enquiries from prospective students. - Ensure proper documentation and records management. - Liaising with agents on student-related matters - Ensure accurate data input into database system. **Requirements**: - Minimum Diploma with at least 2 years’ work experience - Must be...

  • Senior Manager

    3 days ago


    Novena, Singapore CDA Communicable Diseases Agency Full time

    **[What the role is]** As Senior Manager / Manager (Office Services) of the Communicable Diseases Agency (CDA), you will be involved in the setting up and management of the office services function in the agency. You will be working in a fast-paced and dynamic environment that would require the ability to manage multiple priorities and stakeholders at the...


  • Novena, Singapore Courtyard by Marriott Singapore Novena Full time $30,000 - $50,000 per year

    DUTIES AND RESPONSIBILITIESRegister hotel guest into the system with emphasis on fulfilling guest request, following necessary handling instructions and to establish credit policies and proceduresSelect and block rooms for arriving guest in taking into consideration special request, pre register VIPS, individuals or groupsWork closely with Housekeeping to...


  • Novena, Singapore HAWAII LANDSCAPE PTE LTD Full time

    Vacancy For **CASHIER** We are nursery base retail company dealing with plants, offering a wide range of lovely and beautiful plants catering to all residences and public. We wish to recruit a dynamic individual for the above post. **KEY RESPONSIBILITIES** - Raise invoice, receipts and other related documents - Accepting cash, cheques and other modes of...


  • Novena, Singapore PERSOL Full time $40,000 - $80,000 per year

    Job Details:Working hours : Monday – Friday 8am – 5pm (able to work from 7am to 4pm if needed)Location: Novena MRT1 yr contract (with potential for conversion)We are hiring the Customer Account Specialist located in our Singapore office and reporting to the Senior Worldwide Customer Service Manager. This position will require a highly motivated,...