System and Network Support
2 days ago
**Scope of Work (KPI)**
1. Daily operations:
- Monitor server and network health and rectify any issue.
- Monitor backups and rectify any issue.
- Provide troubleshooting to end-user’s requests/enquiries and technical issues.
2. Weekly Report
Provide weekly report on user requests/cases.
3. Documentation
Maintain updated and accurate IT infrastructure documentation.
4. Troubleshooting on server and network equipment
Rectify all system and network related issues within the stipulated SLA.
Be the liaison point between customer and equipment manufacturer and/or service provider as necessary.
5. Change request to configure server and network equipment
Responsible for system and network related change request as authorised by customer.
6. Add-hoc requirement related to IT
Able to perform the add-hoc IT request and not limited to the scope listed above.
**Skillset Requirement**
The **support engineer **should be equipped with the following technical skillset and experiences:
1. Microsoft products such as Microsoft Windows OS, AD and Azure platform, M365 SharePoint, etc.
2. Network infrastructure equipment such as Fortinet, Sophos VPN, VLAN, WiFi Access Point but not limited to these brand/product.
3. Hyper-V, Vmware, Clustering, DNS, DHCP, TCP/IP knowledge.
4. Synology Backup solution.
5. Microsoft PowerShell Script
6. End user support experience
Working hour:
Mon - Thu: 9 am - 6pm
Fri: 9 am - 5pm
Off hours availability for critical issues
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