Senior Executive, Digital Technology Services

4 days ago

Singapore Singapore Business Federation Full time

This role will support end users and IT infrastructure. He/she will troubleshoot End User Computing (EUC) /Infra-related issues and provide EUC/Infra-related administration and support.

**Responsibilities**:

- Provide end-user support that include installation, upgrading and maintenance of computer hardware and software.
- Manage and support daily operation of IT services including installation, configuration and set-up of all new computer equipment along with providing training/briefing sessions.
- Provide infrastructure and system support services, including service outage diagnosis, troubleshooting, restoration of services, virus protection management, etc.
- Responsible for system backup and restoration. Ensure all daily backup jobs are completed successfully.
- Monitor and escalate cybersecurity threats effectively.
- Manage and maintain inventory records (hardware/software/licenses) and periodic compilation of statistics and reports.
- Assist in management of third-party vendors on IT issues and purchases.
- Responsible for managing the renewal of hardware/software contract, subscription and licenses.
- Coordinate IT Infra/Ops project management activities, resources, equipment, and information.
- Assist with IT Infra/Ops project progress/schedule/status management.
- Maintain confidentiality regarding the information being processed, stored, or accessed by the network to ensure the IT network security and access authorisation are in accordance with the company policies.
- To constantly explore new IT improvement and efficient way in supporting IT operations. Working with other teams to optimize and improve work processes.
- Handle supplier invoices and IT procurement.

**Job Requirements**
- At least 3 years of relevant work experience in this field.
- Sound understanding in computer systems (hardware/software), server, networks, etc.
- A good working knowledge and experience in the following areas:

- Knowledgeable in Transmission Control Protocol/ Internet Protocol (TCP/IP) networking and Microsoft Windows.
- Proficient in Microsoft Office 365 administration.
- Able to work on own initiative and be a self-starter, prioritising work with minimum supervision and can work under pressure.
- Can work under high work pressure in a fast-paced and dynamic work environment.
- Experienced with working in a team-oriented and collaborative environment.
- Possess effective written and oral communication skills.

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