Associate/executive (Programme), Aag

**COMPANY DESCRIPTION**

Established since 1981, Care Corner Singapore has been a steadfast pillar of support for those in need and the less privileged within our community. Our journey spans over decades, dedicated to making a meaningful difference in the lives of others. At the heart of what we do is our core values of **i **ntegrity, **C **ompassion, **A **uthenticity, **R **espect and **E **xcellence as we continuously strive to develop new innovative programmes to support the needs of our community.

At Care Corner, we offer a positive and collaborative work environment that promotes staff wellbeing and believes in the development and growth of our people. We recognise that our employees are our greatest asset.

**RESPONSIBILITIES**

You will be part of the team managing operations of the Active Ageing Centre (AAC) - a go-to point for seniors to build strong social connections, take part in recreational activities, access community health services, and contribute to the community.

General Operations
- Familiar with the objectives of Active Ageing Centre (AAC)
- Compliant to operation rules and guidelines for AAC, ensure safety of elderly and staff
- Promote racial/religious harmony amongst the seniors
- Assist in care of the seniors, observe and monitor their health and well-being
- Work closely with supervisor to:

- oversee compliance in operations, directives, KPI and all work processes within assigned centres/programmes/projects
- adhere and ensure compliance across the centres according to healthcare directives set by the Management & MOH
- manage crisis and reporting when necessary

Programme Support/Planning and Management
- Support programmes such as intergenerational, outdoor sessions, interest-based activities and wellness engagement. Support promotion and recruitment efforts, attending to related administration and logistics.
- Executive role will look into programme planning and management including liaising/advising volunteers and partners on programme planning and implementation.

Befriending & Buddying (B&B) Programme
- Provide support to befriendees and befrienders as needed, including monitoring efforts and administration.
- For Executive role: Manage intake and referral of befriendees via various platforms/modes. Screen, deploy and review assigned befrienders-to-befriendees. Arrange quarterly befriender training/meetings.

Outreach & Community Screening Tool (CST)
- Collate and ensure clients' data and CST reports are entered into AIC Acutenet and NUS system in a timely manner for submissions and processing
- For Executive role: Participate in outreach to seniors. Administer CPPF, Informed Consent & CST to potential members

Volunteer Management & Community Partnership
- Support IC in coordination and communications such as assigning roles to volunteers, arranging quarterly gatherings for various volunteer groups.
- For Executive role: Contribute to volunteer role design, recruitment, training, deployment, engagement and appreciation, in alignment to the Organisation's Volunteer & Community Engagement (VCE) guidelines and coordination with the VCE team on required training. Recruit volunteers and work with community partners to support AAC services.

Information & Referral
- Attend to walk-in, phone and text enquiries and correspondence
- Route/manage referrals. Record details for escalation and consult supervisor where needed.
- Be familiar with existing social services/programmes and provide service linkage on behalf of clients. Provide information on relevant schemes, grants and support available for clients and caregivers.

Data Management & Administrative Support
- Tracking of AAC KPIs such as administration of CST, programmes participation
- Ensure confidentiality of clients data and all required data duly recorded in the respective data management systems, and documents are filed and organized
- Provide administrative support such as put up claims on financial system in a timely manner. Track expenses and income of selected funded programmes

Centre Operations & Facilities Management
- Ensure smooth and optimal running of the centre. This involves maintenance of fixed assets and its listing. Upkeep of office and IT systems, devices and equipment. Oversee contractual arrangements such as air-con servicing, pest control. Purchase and replenishment of supplies
- Environmental Sanitation Regime - work as a team to ensure compliance to cleaning requirements by NEA
- Alert Alarm System (AAS) Management (if applicable). Undertake checks, respond and report according to SOP and enlist support technician where necessary

Ad-hoc/Others
- Undertake any other responsibilities and duties assigned by supervisor which may include support in administrative processes, partnership engagements with community partners.

**QUALIFICATIONS**
ITE/Diploma in relevant disciplines such as Community Care and Social Service, Gerontology.

**Requirements**:

- 1-3 years of relevant working experience, pref