Client Service Director

Requisition ID
- 13130
- Country- Singapore- State / Province- Singapore- City- Singapore- About Us**Korn Ferry** is a global organizational consulting firm. We help clients synchronize strategy and talent to drive superior performance. We work with organizations to design their structures, roles, and responsibilities. We help them hire the right people to bring their strategy to life. And we advise them on how to reward, develop, and motivate their people.

Our 10,000 colleagues serve clients in more than _50 countries_. We offer five core solutions:

- ** Organizational Strategy**:

- ** Assessment and Succession**:

- ** Talent Acquisition**:

- ** Leadership Development**:

- ** Total Rewards**
- Job description**Position Summary**

We are currently searching for a Recruitment Client Account Director (Project Director) in Singapore.

As a Recruitment Client Account Director, you will contribute to Korn Ferry’s growth and profitability goals by delivering best in class recruitment services to our newest RPO client. This role is responsible for the day-to-day operational aspects of the project deliverables. A key objective of the role is to ensure high quality service delivery and customer satisfaction is consistently maintained.

**Key Responsibilities**
- Build a knowledge base of client’s business, organization and objectives.
- Manage project tightly end to end, ensuring quality assurance on day to day recruitment activities and attainment of project deliverables in line with KPIs and Service Level Agreements (“SLAs”) established for the project.
- Anticipate and minimize risks on project at both micro and macro levels.
- Build trust and confidence with key client stakeholders. Through this relationship building process, ensure effective expectation setting and management of client communications.
- Continually seek out opportunities to increase customer satisfaction.
- Proactively identify opportunities for improvement and make constructive suggestions for change, including proposed change management steps.
- Prepare and actively participate in project reviews with client and senior management. Effectively communicate relevant project information to superiors. Escalate and resolve issues in a timely fashion.
- Ensure all systems are updated on a timely basis by the delivery project team. Conduct ad hoc quality checks to ensure completeness and accuracy of data added to the systems.
- Work with the Project Director in developing value-added reporting to our client and ensure all reporting, internal and external, is accurate and complete and delivered against pre-established deadlines.

**Skills and Experience**
- 10+ years of experience in recruiting with experience managing recruiting teams of 8+ direct reports (indirect reports 15+ people), ideally in an in-house or RPO environment.
- Understanding of recruiting metrics and reporting standards. Familiarity with SLA’s/SOW as it relates to an RPO business client account.
- Computer proficiency, specifically MS Office Suite and ideally a range of Applicant Tracking Systems.
- Strong customer and results delivery experience with-in global multi-national organisations. Track record of success in leading strategically and motivating the delivery team across more than one regional location in Asia region.
- Ability to analyze complex data and develop sound recommendations or solutions to client needs or issues.
- Excellent planning and organizing skills; with proven experience of “juggling” responsibilities effectively in a high volume, fast-paced service environment.
- Ability to communicate clearly, concisely and persuasively to large group audiences both in day to day interactions and monthly or quarterly formal presentations
- Ability to interact effectively at all levels and across diverse cultures. Be energetic, confident, mature with interpersonal sensitivity.
- Bachelor’s degree or equivalent experience in lieu of a degree
- Korn Ferry is an Equal Employment Opportunity/Affirmative Action Employer - Minority/Female/Disability/ Veteran. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status or any other characteristic protected by federal, state, or local law._