System Engineer

4 days ago

Changi, Singapore Quantum Storage (South Asia) Pte Ltd Full time

At Quantum, we focus on creating innovative technology and solutions to help our customers get the most value from their data. With 40 years of storage know-how, Quantum’s technology, solutions, and services help customers capture, create, and share digital content - and preserve and protect it for decades. Whether it’s unlocking the potential of digital content, powering breakthrough innovations, creating entertainment that enriches lives, or keeping nations secure, Quantum works with customers and partners to make the world a happier, safer, and smarter place.

Quantum Corp. leads the world in helping users collaboratively solve some of the world's hardest computer challenges. Whether its wrangling petabytes of data for cutting edge movie production, managing global content production workflows, exploring new sources of energy, or managing oceans of content and blending collaborative high-speed workflows with cutting-edge object storage, Quantum has the tools and technology to help our customers engineer the solution that works now, preserving their work for decades to come.

**Responsibilities**
- Handles day to day installation and support services for all Quantum products;
- Work closely with sales and pre-sales team to ensure installation or implementations is done in accordance to customer’s requirements and schedule;
- Recommend, configure and supporting Quantum software/hardware products to meet customer needs;
- Respond to phone support requests from Quantum partners and customers on Quantum products and provide on-site or remote support;
- Gather problem descriptions, log files, configuration and analyse them in order to determine root cause of problems and finding solutions;
- To be responsible for problem ownership and when necessary to escalate issues to the correct technical or managerial level to ensure all customer problems are resolved in a short timescale;
- Have a deep understanding of the technology behind our solutions;
- Provide on-call support outside regular business hours on an as needed basis.

**Requirements**:

- Diploma or Bachelors’ Degree in Engineering / IT or equivalent experience level;
- Minimum of 2-3 years’ service experience with tape libraries, storage products or equivalent skill set;
- Hands-on and working in SI or vendor environment with implementation and support experiences will be preferred;
- SCSI, SAS, fibre channel technology, SAN and network connectivity experience;
- Professional attitude and team worker;
- Basic Unix and/or MS Windows OS skills;
- Working knowledge and experience for VMware solution a plus;
- Troubleshooting skills and experience in fault diagnosis on complex systems;
- Willingness to learn new technology;
- Ability to multi-task between several customer situations at the same time; and
- Background working in vendor or technical support environments with trouble ticketing systems a plus.

**Job Types**: Full-time, Permanent

**Salary**: $4,000.00 - $6,000.00 per month

**Benefits**:

- Professional development
Schedule:

- Monday to Friday
Supplemental Pay:

- Commission pay
- Performance bonus
**Experience**:

- Systems engineering: 2 years (preferred)
- storage product: 2 years (preferred)

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