Admissions Manager

XCL World Academy has a vacancy for an **Admissions Manager **who is highly energetic, team-oriented, customer-service focused, and sales-driven professional, who is keen on leaving his/her mark on a very dynamic business and environment.

As a member of the frontline team, the Admissions Manager will play a significant role in driving and growing the admissions sales, as well as helping to target and reach goals set out for both the individual and the team. The Admissions Manager plays an important role in representing and providing senior level advice to prospective and current families in all aspects of school enrolments from Nursery to Grade 12 level.

He/she needs to have the ability to develop a deep understanding of individual parent and student needs, and appropriately tailor the approach to each situation to provide a personalised and excellent customer journey for every family. The Admissions Manager must also be able to interact confidently with different stakeholders such as recruiting, relocation agencies and embassies etc. The applicant should be able to prepare and conduct high quality presentations to these stakeholders. The Admissions Manager is to be a brand ambassador who understands the school’s value proposition and appreciates individual parent and student needs to effectively sell the school to prospective families.

**Main Responsibilities**
- Develop personal rapport with prospective parents and students.
- Conduct pre-visit surveys to gather as much information on specific needs, background and profile of each parent and student to prepare and tailor the approach for each family.
- Deliver personalised and excellent customer journeys to each prospective parent and student.
- Conduct 1 to 1 and/or group tours of the school and answer parent and student queries during post tour consultations.
- Provide post tour follow up with each individual family continuing to foster a personal relationship.
- Ensure that CRM system records pertaining to families and admissions are maintained and captured accurately.
- Act as a brand ambassador and present the school to prospective parents and students at recruitment events, open days, and information sessions locally and in overseas markets.
- Build relationships with key partners, affiliates, and influencers in the communities locally.
- Continue to maintain relationships with families after enrolment
- Keep up to date with latest teaching practices including PYP, MYP frameworks, IB Diploma Programme.
- Ability to demonstrate sensitivity and diplomacy in all dealings with applicant families, including cultural sensitivity towards applicants from a diverse range of backgrounds.
- Ability to represent the ethos and values of the School.
- Any other requirements and tasks deemed necessary by the Head of Admissions.

**Person Specifications**
- Minimum Diploma or Degree in Business Management or other related courses.
- Minimum 3 to 5 years of experience working in a similar role in an International School, managing direct customer contact, ideally gained in a customer service or sales role in a multicultural environment.
- Excellent verbal and written communication skills, both in person and over the phone.
- Excellent interpersonal skills in person and over the phone.
- Excellent presentation and influencing / persuasion skills in one-on-one and group settings.
- Outstanding time management and organisation skills.
- High levels of accuracy and attention to detail.
- A team-player who is able to work with different parties to achieve the overall goal.
- Result oriented and driven by successful outcomes.
- Experience in use of multiple customer databases, CRM tools and digital/ online platforms.
- Must have outstanding, native level communication skills in English, both spoken and written.
- Proficiency in a second language (eg, Mandarin) would be a plus factor as the role requires communication with Mandarin speaking associates.
- Ability to converse in Mandarin is an added advantage.

**Application**

**About us**
- XCL World Academy offers a rigorous and balanced education for students aged 2 to 18, beginning with our Nursery programme and continuing through the full International Baccalaureate (IB) continuum of studies. We believe in future-proofing your child by providing relevant skills and exposure, equipping them with the skills required for the jobs of tomorrow. Through our world-class curriculum and with the guidance of highly experienced teachers, our students embark on a self-directed journey to become skilled and empathetic young individuals. _