IT Application Support Officer

**About US (GEMS)**: ENGIE Global Energy Management & Sales (GEMS) provides energy supply solutions and risk management services to support its clients through their decarbonization journey, while optimizing ENGIE’s assets and contributing to value creation. ENGIE is a global reference in low-carbon energy and services with a leading energy management business, piloted by its entity "Global Energy Management & Sales" who built its savoir-faire managing the Group’s large and diverse asset portfolio over 20+ years. 3,300 employees around the world develop our solutions, through +20 international business platforms. We cover the full energy mix: renewable and thermal power, natural gas & LNG, biomass, environmental products. Our experts provide tailor made solutions based on a wide range of savoir-faire in energy management with a strong focus on decarbonation and decentralization. Our +120,000 clients span the entire value chain: producers, asset developers, financial players, utilities, distributors and industrials. Our global reach and strong local presence enable us to offer these diverse clients tailor-made services and respond to rapid changes in mature or emerging markets alike. Our 4 expertise: - Asset management - Energy transition services - Energy supply & global commodities - Risk management & market access At GEMS we encourage breakthrough results, team spirit, curiosity and innovation while preserving the right work/life balance for you. **Organization**: **ENGIE** is a global energy company, a leading provider of electricity, natural gas, and energy services. With 153,090 employees in more than 70 countries worldwide, ENGIE achieved revenue of €66.6 billion in 2016. ENGIE is committed to being a leader in the energy transition. We are looking for talented and motivated people to create the future of energy. Join a rewarding and flexible work environment that encourages innovation and creativity, and help us meet the energy challenges of today and tomorrow. **YOUR contribution**: **Context** Global Energy Management & Sales (GEMS) **is one of ENGIE’s Business Units. On February 1st, the GEM BU becomes GEMS, Global Energy Management & Sales. This Business Entity, bringing together the B2B Supply and energy management activities, aims to develop new geographies for GEMS, in order to accelerate the supply and management of low-carbon energy for our customers, thus creating value for the Group. We deliver services in supply and logistics management, asset management, risk management, market access management, while contributing to the market understanding, design and efficiency and developing market solutions to accelerate the energy transition. GEMS manages one of the largest and most diversified energy portfolios in Europe, including electricity, natural gas, LNG, bulk commodities and environmental products. **Role** Within the GEM Business Unit the **Business Platform APAC& Business Platform Global LNG & Biomass**is managing and developing the group’s trading activities for the APAC region as well as the LNG business worldwide. In order to pursue its development, GEMS is developing and rolling out various transformation projects such as Algo Trading, Gemstone (Front to Accounting trading chain) using Orchestrade, eBusiness development GEMS APAC is looking for a IT APPLICATION SUPPORT Officer, to improve the reliability of the existing systems, and support the development of the new systems. The role is based in Singapore and reporting to Team Lead GEMS APAC IS Functional. It requires many interactions with the teams in Europe. Business trips to Europe may be required from time to time **Key missions** The main missions are: - Ensure system stability and run continuity for the full system (services, batches, etcrunning in Europe or Singapore) - Administrating vendor-based trading platform (Accesses, Order Routing, Limits, Broker connections, etc.) - Share relevant information with support and development teams in Paris & Brussels **The main responsibilities are**: - Production monitoring - Monitor the global IT platform and execute the associated action when alerts are raised. - Process (analyze, solve, document) incidents. - Coordinate incidents resolution with Paris teams when necessary (for instance with infrastructure teams or on-duty people) - Maintain monitoring systems and continuously share ideas to improve its effectiveness. - Actively participate in the writing or enhancement of operational procedures (in link with the monitoring alerts) - Engage in FTS (Follow-the-Sun) model with Europe, including information sharing and tasks handover - Follow up on the evolution of the IT platform (release) and adapt monitoring tools and procedures - Support to users - Process local user support requests (configurations, assistance, ) - Collect regularly user feed-backs on system Run Quality and share it with development teams - Transversal - Enrich the backlog of problems (