Regional Operations Director Apac, Work Dynamics

**Regional Operations Director APAC**
**Work Dynamics - Asia Pacific - Multiple locations**

**ROLE AND RESPONSIBILITIES**

**OVERALL ROLE**
The Regional Operations Director APAC is responsible to support the provision of outstanding client service by ensuring standardisation of service delivery across the APAC portfolio, with a focus on site operations, small works delivery, service contracts and procurement, management information systems, risk management, and contract and legal compliance.

This role will also act as the single point of contact for the client team regarding data management and quality, monitoring and reporting, and regional initiatives to drive consistency.

Acting in a supporting function to the Workplace and Technical teams, this role will be vital to enable efficiency of time usage and consistency of service to the occupants of the buildings to Create Delight.

**MAJOR RESPONSIBILITIES**
**Transforming to the Workplace Team of the future**:

- Day to day contact point for all things data quality orientated, with a focus on standardized and streamlined reporting platforms associated to decision makings
- Drive implementation of a property compliance platform, focussed on essential safety compliance requirements, that provides real time status across the portfolio
- In partnership with JLL SCMP team, development and manage a procurement plan that drives best service/value for JPMC, manages risk and optimises the relationships with our key vendor partners to be win-win for all.
- Work in partnership with the Workplace & Technical teams to provide data and tools to review services using metrics to understand variances and opportunities to optimize
- Drive Client specific initiatives such technology roll-outs, benchmarking, best practices etc.
- Drive/ develop analytics capability within team including but not limited to systems, people and reporting.

**Client/Stakeholder Management**:

- Pro-actively develop and manage stakeholder relationships ensuring that expected service levels are achieved
- Comply with all requirements of the Client contract and meet or exceed Key Performance Indicators
- Deliver an exceptional quality of service to the Client, as reflected by Client feedback

**Leadership / Staff Management/ Team Participation**:

- Actively encourage an environment that supports teamwork, co-operation, performance excellence and personal success
- Develop the team through performance assessments and training, managing staff workload through correct resourcing and developing a succession plan for key team members and on-site Vendors

**CANDIDATE SPECIFICATION: KEY SELECTION CRITERIA**

**Ideal Experience**:

- Excellent verbal and written communication skills as well as presentation skills
- Able to adapt in a fast-paced working environment and versatile in meeting client changing needs and requirements
- Strong analytical, organization and administration skills
- At least 5 years management experience working with corporate clients.
- A level of understanding of facilities/workplace management processes and systems.
- Practical working knowledge of up-to-date quality management processes.
- Experience of advising senior management at policy level.
- Significant practical experience of problem-solving issues in a dynamic/diverse environment.
- Experience of investigating discrepancies and reporting objectively.
- Experience of managing change.
- An added benefit would be a Bachelor’s degree in facilities management, building, business or other related field; however, this is not a must.
- Fluent in English
- Excellent English skills (verbal and written)
- Proficient in Excel, Word, and PowerPoint, skills are essential

**Critical Competencies for Success -‘I am JLL behaviours’**
**Client Focus & Relationship Management - ‘I Value my Customers’**:

- Demonstrates proactive & professional approach to customer service and stakeholder engagement
- Has a natural hospitality-orientated communications acumen
- Ability to interact with a wide range of client staff, including senior levels
- Ability to manage conflict and balance between client and firm requirements
- Has a customer service oriented attitude

**People Management and Team Leadership - ‘I am a Team Player’**:

- Ability to lead team effectively, train them well and promote open, constructive and collaborative relationships at all levels

**Program Management & Organizational Skills - ‘I am Proactive’**:

- Excellent planning & organizational skills to prioritize work and meet tight deadlines
- Proven ability to manage multiple and complex operational matters on a daily basis

**Problem Solving & Strategic Thinking - ‘I am Innovative’**:

- Capacity to deal with ambiguity and solve complex problems effectively
- Analytical, proven ability to solve problems using a quantitative approach
- Proven ability to employ holistic approaches and looks at long term solutions

**Other Personal Characteristics**:

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