Sccm Engineer(Patch Deployment)

2 hours ago

Singapore HORIZON SOFTWARE PTE. LTD. Full time

**Scope of Software**: ❖ Windows Operating System ❖ Microsoft Office ❖ Approved Internet Browsers (Edge, Chrome, Mozilla) ❖ Database Client ❖ Adobe Acrobat ❖ 7 zip ❖ Office Communicator System Client ❖ Java Runtime environment version update ❖ Banking Application ❖ Security Patches The above patches are not exhaustive. The patches will be push to Desktop/Notebook from the SCCM server. **Scope of Patch** **Deployment Tasks**: The following are the patch deployment tasks to be performed: ❖ Assist customer in a study and review of the existing environment ❖ To ensure patch management agent is included in any new build/rebuild process for all installation on desktop units ❖ Work closely with customer to strategize patch and implement management process ❖ Participate in pre-deployment patch testing for new patches /fixes ❖ Work closely with customer with all pre-production patch testing tasks. Customer to provide relevant hardware for pilot test. ❖ Perform desktop SOE/Image patch update and testing services ❖ Check and verify patch deployment status and work closely with resident engineer and/or dispatch engineer to determine the root cause of any failures attend to desk-side for patching support or manual patching if required ❖ Update customer IT Management on latest Windows patches or hot fixes ❖ Perform security & vulnerability patch services monthly or as per agreed SLA with customer for critical patches. ❖ Provide monthly status updates on patch level for all desktops, laptops and Servers & service level reporting to customer IT management **Service Level**: ❖ To distribute bank approved patches to 95% of the desktop PCs as per the following patch criticality from the date of handover. - Critical Patch within 14 Days - High Risk Patch within 30 days - Medium Risk patch 60 days - Low Risk patch 90 days. **Scope of Software Management Tasks**: ❖ Study and review the existing environment ❖ Microsoft SCCM tools will be provided by customer ❖ Software agent installation on desktop units ❖ Provide monthly service level reporting to customer IT management **Scope of Software distribution Tasks for Managed Desktops**: ❖ Work closely with customer to strategize software distribution process ❖ Manage, monitor and deploy software deployment electronically or manually ❖ Participate in pre-deployment software distribution ❖ Check and verify distributed software successfully and working ❖ Provide distributions report to customer IT Management **Service Level**: ❖ To distribute bank approved software to the desktop PCs within 20 calendar days of handover. ❖ Software assets inventory to be performed monthly and on Ad-hoc request by customer. devices connected to the customer's network during deployment and sufficient network bandwidth. ❖ Customer end users are also to provide their full corporation to meet timeliness of patching.

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