Customer Success Executive

3 days ago


Singapore EBB & FLOW PTE. LTD. Full time

At Ebb & Flow Group, we're passionate about creating exceptional food experiences. We harness creativity, curiosity, and diligence in pursuit of our mission: to delight every customer, whether they dine in one of our restaurants or savour our dishes at home.

We are thrilled to introduce our brand new wine concept - a proprietary, in-house wine supply chain that grants us direct access to vineyards. We are actively seeking service-oriented individuals who possess a genuine passion for exceptional food and extraordinary experiences. If you are enthusiastic about wines and celebrating their captivating origins, we invite you to be a part of our team.

**Key Responsibilities**
- Foster strong relationships with clients to enhance their overall purchasing experience and satisfaction.
- Provide outstanding customer service, addressing inquiries and concerns.
- Coordinate and manage wine shipments and logistics with local and overseas suppliers, ensuring timely and efficient delivery in accordance to the business needs.
- Prepare purchase orders for delivery to clients, manage the necessary administrative process, including generating invoices, filing, and ensuring payments are made timely.
- Work closely with the sales team, ensuring the sales catalogue is communicated accurately and effectively to clients.

**Qualifications**:

- Proficient in using Microsoft Office.
- Understanding of Retail, Hospitality, or F&B markets is a plus.
- Maintain a high standard of personal grooming and hygiene standard.
- High attention to detail and thrives in a fast-paced environment.
- Has a positive and never-say-die attitude.

**Perks**:

- Birthday Leave to spend with loved ones on your special day
- Competitive Staff Discounts across outlets
- Health and Medical Insurance coverage
- Opportunity to learn from knowledgeable mentors in the industry



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