F&b Captain
1 day ago
**The Scope**:
A F&B Captain is responsible for seating guests and managing table set-ups to deliver an excellent Guest experience while working to achieve departmental targets. Responsible for anticipating the needs of attending patrons, maintain the established standard of service, and to adhere to the policies and procedures of the hotel.
**Responsibilities**:
- Welcome guests in a polite and friendly manner in your section
- Ensure that a high product standard and consistency is maintained all of the time
- Ensure the table and seating arrangement remains organized
- Maintain a harmonious relationship with other members of the service team
- Clear plates, glassware, and any other unnecessary items from your section
- Up-sell with latest departmental incentives
- Manage guest queries in a timely and efficient manner
- Ensure compliance of brand standards
- Strive to achieve departmental targets
- Ensure cleanliness of work section
- Comply with hotel security, fire regulations and all health and safety legislation
- Comply with local licensing laws
- Adhere to all established cashiering policies and procedures in your section
- Assist other departments wherever necessary and maintain good working relationships
**Qualification**:
- Valid WSQ Basic Food Hygiene certification
**Experience**:
- At least 1 - 2 years’ experience working in the Food & Beverage industry or similar capacity
- Have a high standard of hospitality and service standard
**Key Competencies**:
- Able to work under pressure in a fast-paced environment
- Great organizational skills with the ability to multi-task
- Strong verbal and written communication skills
- Proven objection handling, prospecting and negotiation skills.
- Reliable, focused, and detail-oriented
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