Associate Director, Product Management, Real Estate

Full-time

Office Location: Singapore

Rank: Associate Director

Employment Type: Permanent Full Time

**Company Description**:
Experience something Brilliantly **Different** with a career at MUFG Investor Services.

Who are we? In a nutshell, MUFG Investor Services is part of the Mitsubishi UFJ Financial Group, and we partner with over 480 loyal global investment firms to provide them with administration, asset services, banking and fund financing.

We’re in 14 global locations and provide an exceptional hub of Brilliantly** Different**talent to thrive.

LI-Hybrid
- Functional_
- Working closely with the Client Operations team in Singapore to ensure optimum system usage and remediation of system configuration / processing methodology where required, (Including posting consolidations & capital transactions.)
- Working virtually and globally to deliver a consistent service to internal and external stakeholders irrespective of their location or time-zone.
- Support Product lead on Product roadmap items including system integrations, platform enhancements, and new acquisitions as needed.
- Keeping up to date on the latest system innovations and delivering same where appropriate.
- Collaborate with Client servicing teams to ensure consistency of service delivered.
- Support the business development and Client Integration teams to attract new business and onboard to the Target Operating Model.
- Provide additional ad-hoc support and solutions including Investor reporting. This includes adhoc changes and also creating Investor reports and ensuring the operating model is followed by the Fund Accountants.
- Assist during the onboarding process as required.
- Deliverables_
- Responsible for managing requests and liaising with other support teams, both internal and external, to obtain solutions to issues raised by the end user
- Responsible for end user support in relation to system troubleshooting or functionality failures. Such communication shall be managed within an agreed upon SLA
- Strategic Goals_
- Work to improve the standard of system support and training globally to ensure SLAs are adhered to and system training content quality and delivery is targeted at the right audience, engaging and meets their objectives
- Align with IT, product and operations to ensure goal of creating an effective support structure
- Align with the strategic goals of the business when working on project deliverables
- Collaboration_
- During upgrades, the team member will coordinate work with the vendor / IT to obtain documentation on functionality changes, communicate such changes to the end user and liaise with the training and procedure documentation team to ensure the upgrade is rolled out successfully
- Liaising with Ops Solution and Global Training to assess functionality updates for impact on processes and training content
- Ensuring that issues are fully resolved and there is constant communication with operations
- Ensure feedback is addressed and used to consistently improve the program

**Qualifications**:

- 5 - 10 Years Work Experience
- 3 - 6 Years Experience in Accounting / Fund Accounting
- 2 - 4 years experience using the Yardi platform
- With a strong understanding of Real Estate and Real Asset fund structures, accounting, & processes,
- Fluent in both written and spoken English.
- Ability to communicate and present information to a variety of clients, stakeholders and staff at all levels of an organization.
- SQL script writing experience

**Additional Information**:
What’s in it for you to join MUFG Investor Services?

Take a look at our careers site and you’ll find everything you’d expect from a career with the fastest-growing business at one of the world’s largest financial groups. Now take another look. Because it’s how we defy expectations that really defines us. You’ll feel that difference in all kinds of ways. Our vibrant CULTURE. Connected team. Love of innovation, laser client focus, and next-level LEARNING & DEVELOPMENT. Oh, and we really walk the talk when it comes to HYBRID WORKING.