IT Manager

**Information Technology Manager**
**Position Summary**
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**The IT Manager is responsible for the management of learning technology and systems. He/She plans and oversees learning technology and system integration, implementation, improvement and maintenance to ensure coherence across the organisation. He/She manages projects related to systems installations and configurations as well as monitoring and maintenance. He/She maximises service uptime, system backups, and manages service licensing and security standards for learning technology platforms and systems.**
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**He/She aims to drive digital innovation, research and data measurement as well as identifying opportunities for technology integration and deployment across the organisation. He/She designs technology roadmaps and implements systems which offer user support/training and responds to user queries. He/She analyses data to evaluate the effectiveness of learning technology and systems, identifying improvement opportunities.**
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**He/She combines analytical thinking with creativity, is collaborative and results-oriented. He/She is able to manage multiple projects effectively and build strong stakeholder relationships to anticipate organisational and learning needs. He/She has a digital mindset and is passionate about driving digital adoption and integration.**
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**Manage Learning Technology and Systems Performance and Support**:

- **Establish procedures to maintain services levels across the organisation’s learning technology and systems**:

- **Implement policies to manage data and system security**:

- **Define processes to manage system and data backups**:

- **Organise system activities including planned maintenance, system backup and disaster recovery drills**:

- **Manage infrastructure operations and incidents**:

- **Manage service performance issues and user queries**:

- **Create materials and programmes to train staff on use of learning technology and systems**:

- **Manage budgets for learning technology and systems**:

- **Analyse return on investment to assess the viability of learning technology and systems**:

- **Review processes to assess compliance with the organisation’s quality assurance policies**:
***Lead Learning Technology and Systems Integration**:

- **Assess technology integration and digital innovation opportunities across the organisation**:

- **Design processes to manage learning technology and systems implementation**:

- **Develop a consistent user experience and interface**:

- **Establish processes for hardware and software acquisition**:

- **Manage technical issues faced during systems integration**:

- **Evaluate effectiveness of the organisation’s learning technology and systems based on desired objectives and outcomes**:

- **Analyse qualitative and quantitative data to assess effectiveness of learning technology against desired learning outcomes and business objectives**:

- **Recommend potential technology improvement and innovation opportunities to drive learning outcomes and business objectives**
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**Manage implementation of quality assurance policies and systems**:

- **Develop implementation plans for quality assurance policies and systems**:

- **Conduct internal audits to evaluate compliance with quality assurance policies and systems**:

- **Manage queries and instances of non-compliance with the organisation’s quality assurance policies and systems**:

- **Evaluate the impact of quality assurance policies and systems on the organisation’s performance**:
***Manage Stakeholders**:

- **Attend to stakeholder management issues**:

- **Communicate with stakeholders to provide relevant updates**:

- **Analyse stakeholder needs and priorities**:

- **Establish long-term stakeholder relationships**:

- **Implement stakeholder management strategies to drive collaboration**:

- **Manage stakeholder expectations and feedback**:
***Manage Vendors**:

- **Design vendor requirements specification**:

- **Manage vendor selection processes**:

- **Track vendor performance**:

- **Assess vendor performance and adherence to service level standards**:

- **Cultivate strong relationships with vendors**:

- **Manage contractual and performance issues with existing vendors**:

- **Escalate contractual and performance issues with existing vendors**:

- **Build networks with industry partners and vendors to collect insights on emerging learning technology**:
***Qualifications, Experience & Qualities**:

- **Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).**:

- **Minimum 3 years of experience in a related IT management role.**:

- **Strong understanding of IT infrastructure, systems, and operations.**:

- **Strong knowledge of IT security best practices.**:

- **Excellent communication, interpersonal, and problem-solving skills.**:

- **Ability to communicate technical information to non-technical stakeholders.**:

- **Ability to priori