Cafe Manager

6 days ago


Singapore AW F&B GROUP PTE. LTD. Full time

A Spanish-Korean fusion cafe located in the vibrant Beach Road area is looking to hire a passionate and experienced **Cafe Manager**to lead daily operations and deliver an exceptional customer experience.

Key Responsibilities:

- Guest Experience & Service Excellence
- Ensure all guests receive attentive, seamless and memorable service from arrival to departure.
- Champion our signature Banchan experience and communicate menu offerings with confidence and clarity.
- Proactively resolve guest concerns or service issues with professionalism and empathy.
- Lead by example in maintaining a warm, polished, and genuine approach to hospitality.

Team Management & Leadership
- Recruit, train and schedule FOH staff including servers and bar team.
- Conduct regular briefings and service walkthroughs; reinforce service standards and product knowledge.
- Provide ongoing coaching, feedback and performance reviews.
- Foster a respectful, energetic and collaborative team environment.

Operations & Floor Supervision
- Oversee daily FOH operations, including opening and closing procedures, floor plans and reservations.
- Ensure cleanliness, organization, and readiness of the restaurant.
- Monitor service flow and adapt floor management in real time to optimize guest satisfaction.

Administrative & Financial Tasks
- Maintain daily sales reports, operations processes and cash handling protocols.
- Manage FOH inventory (e.g. uniforms, menus, POS supplies) and liaise with vendors as needed.
- Work with BOH and management team to meet service KPIs and revenue goals.

Collaboration & Brand Stewardship
- Work closely with kitchen leadership to coordinate timing and ensure smooth service.
- Support implementation of new menus, seasonal promotions and special events.
- Act as a brand ambassador for Bancheria—upholding our identity, values and guest promise.



**Requirements**:

- Minimum 3 years of experience in a supervisory FOH role, preferably in casual or modern dining environment.
- Strong leadership, interpersonal and communication skills.
- Detail-oriented with a high standard for service and cleanliness.
- Familiarity with POS systems, reservation software (e.g. Chope) and basic reporting tools.
- Able to work evenings, weekends and public holidays as required.



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