Customer Success Manager

2 days ago

Remote, Singapore Complexio Full time

Complexio’s Foundational AI platform automates business processes by ingesting and understanding complete enterprise data—both structured and unstructured. Through proprietary models, knowledge graphs, and orchestration layers, Complexio maps human-computer interactions and autonomously executes complex workflows at scale.

Established as a joint venture between Hafnia and Símbolo—with partners including Marfin Management, C Transport Maritime, BW Epic Kosan, and Trans Sea Transport—Complexio is redefining enterprise productivity through context-aware, privacy-first automation.

We are seeking a Customer Success Manager to lead strategic relationships with enterprise clients as they adopt and scale our AI-powered automation platform. This role is ideal for someone who can combine project ownership, technical fluency, and customer empathy to help clients realise tangible business value through transformational automation.

We are looking for someone who can do the following:
**Strategic Account Management**
- Serve as the primary point of contact for key enterprise clients, ensuring onboarding success and long-term satisfaction
- Develop success plans tailored to each client’s environment, industry, and automation maturity
- Partner with leadership to drive expansion across departments and business units

**Technical Customer Enablement**
- Translate Complexio’s technical capabilities into actionable use cases for clients
- Help clients interpret model outputs, knowledge graph insights, and automation outcomes
- Work with client IT/security teams to support data privacy, access controls, and infrastructure integration

**Cross-functional Collaboration**
- Collaborate with Product and Engineering teams to relay customer feedback and inform roadmap prioritisation
- Support pre-sales, solutioning, and onboarding activities for new use cases
- Coordinate with Support and DevOps to resolve incidents and ensure uptime for critical automations

**Requirements**:

- 4+ years in a Customer Success, Implementation, or Technical Account Management role
- Experience supporting B2B SaaS platforms—ideally in automation, AI/ML, or data-driven products
- Demonstrated success managing technical enterprise stakeholders across functions
- Strong communication and relationship-building skills
- Familiarity with enterprise infrastructure (e.g., APIs, data pipelines, cloud platforms, ERPs)

**Preferred Skills & Experience**
- Experience in AI/LLM-based platforms or workflow automation
- Exposure to regulated or high-security industries (e.g., maritime, logistics, finance, healthcare)
- Understanding of knowledge graphs, graph databases (Neo4j, etc.), or vector search
- Project management background with ability to drive multi-phase technical rollouts
- Familiarity with data privacy regulations (GDPR, CCPA) and enterprise permission systems
- Experience with Jira, Notion, and modern CRM/CS tools (e.g., Gainsight, HubSpot)

**Benefits**
- Work with a groundbreaking AI platform solving real enterprise pain points
- Help clients achieve measurable ROI through next-gen automation
- Join a remote-first, globally distributed team backed by industry leaders
- Shape the success function and influence product direction in a fast-scaling AI company

  • Manager, Customer Success

    2 days ago

    Remote, Singapore Zendesk Full time

    Our Customer Success team serves as the primary post-sales point of contact for Zendesk customers. We nurture proactive, targeted, and personalized high and medium-touch customer experiences in order to accelerate time to value, resulting in customer retention and growth. We work to understand a customer’s business, strategy, goals, and objectives to...

  • Customer Success Manager

    6 days ago

    Remote, Singapore OpenAI Full time

    **About the team** Our Customer Success team at OpenAI is dedicated to partnering with our customers and their people to embrace AI through the adoption of ChatGPT Enterprise and OpenAI API. OpenAI's customers represent a range of diverse backgrounds and maturity, from early-stage startups to established global enterprises. We see every interaction is an...

  • Senior Customer Success Manager

    6 days ago

    Remote, Singapore Pros. Full time

    Position Summary: The Senior Customer Success Manager is responsible for ensuring a competitively differentiated post-sales customer experience and driving our recurring revenue renewal process and results for all customers in North and South America. This role reports to the Senior Director, Global Customer Success and will be peers with our leaders...

  • Customer Success Manager

    2 days ago

    Remote, Singapore Ascenda Loyalty Full time

    **Nice to Meet You! We are Ascenda** Ascenda provides the rewards infrastructure for leading financial services brands across the world. Our customers include the world’s largest banks, top tier card issuers and fintechs who utilise our rewards infrastructure to power their earn & burn rewards programs. These include American Express, CapitalOne, HSBC,...

  • Customer Success Manager

    5 days ago

    Remote - Japan; Remote - Singapore Dropbox Full time

    Role DescriptionAs a Customer Success Manager you will own post-sale customer deployment, adoption, and product education and training. You will play an integral role in our customer's journey with Dropbox - helping them to realize the value from their investment with Dropbox. This will give you opportunity to have a meaningful impact with a diverse group of...

  • Customer Success Manager

    2 weeks ago

    Remote, Singapore Triptease Full time

    **About our company** Triptease. We are a disruptive force in the tech space for online travel. Never one to shy from big challenges, we built our reputation on empowering hotels to stand up to the might of Online Travel Agents. We are uniquely positioned to help hotels in their greatest time of need. The world class data set we’ve been building, combined...

  • Customer Success Manager

    2 weeks ago

    Remote, Singapore iProov Full time

    Customer Success Manager - APAC & ANZ About iProov iProov provides science-based biometric solutions that enable the world’s most security-conscious organizations to streamline secure remote onboarding and authentication for digital and physical access. Our award-winning liveness technology and iSOC offer unmatched resilience against deepfakes and...

  • Customer Success Consultant

    1 day ago

    Remote, Singapore Frontline Performance Group Full time

    WHO WE AREJoin FPG and become part of a dynamic team dedicated to elevating service and revenue excellence. With over 30 years of expertise, we've perfected the art and science of optimizing frontline performance. The unique artistry of our inspiring FPG team with the cutting-edge science of our proprietary technology, IN-Gauge – we have set the benchmark...

  • Account Manager

    2 days ago

    Remote, Singapore TokenMinds Full time

    Do you want to work on the next revolution in Crypto and NFTs? Do you believe in a decentralized future and the future of payments and finance on the blockchain? Then TokenMinds has an amazing opportunity for you! You’ll be working with top talent in the blockchain on renowned DeFi/dApp/NFT projects backed by Binance Ventures and others. Our team works...

  • Sr. Customer Success Manager

    2 weeks ago

    Remote, Singapore Tealium Full time

    WHO WE ARE Tealium is the trusted leader in real-time Customer Data Platforms (CDP), helping organizations unify their customer data to deliver more personalized, privacy-conscious experiences. As the demand for connected, intelligent customer engagement grows, Tealium’s leadership in CDP is translating directly into leadership in enabling enterprise AI...