Technical Customer Support Engineer

1 week ago

Singapore Rapyd Full time

**Rapyd Is Building the Future of Fintech** Rapyd is a financial technology company that allows businesses to accept and make payments anywhere, using any method. By building the largest local payments network, we’re unleashing global opportunities, letting businesses reach new markets faster and giving more consumers access to innovative goods and services. Built from the ground up as a global organization, diversity is in our DNA. We have offices in London, Tel Aviv, Singapore, California, Reykjavik, as well as employees around the world - and are soon to be launching our new site in Dubai Our investors include Stripe, General Catalyst, Oak FT, Tiger Global, Durable Capital, Target Global, and TaL Capital. If you’re looking to be part of a fast-growing company that’s disrupting the payments industry by building transformative technology, then join our team and play a pivotal role in developing the future of fintech **As a Technical Customer Support Engineer you will be responsible for**: - Be the first line of defense and escalation for any technical issues - Elegantly handle customer requests and maintain Rapyd's SLA & customer satisfaction - Escalate and own issues internally and externally with service providers / partners - Work across departments (Engineering, DevOps, Prof Services, etc.) to resolve customer's issues - Cover "on-call" shifts as needed to support our global coverage model **Requirements**: - At least 2 years’ experience as technical support (Level/Tier 2) - At least 2 years’ experience with SaaS products - Knowledge in API, bug reporting tools - Must - Knowledge in the following tools: SQL, Postman, AWS dashboards, Kibana, Jira, Salesforce, confluence and AWS dashboards - Significant customer facing experience - Great technical writing and verbal communication skills - Strong debuggability skills with multiple tools - Experience in a payments industry - an advantage - Experience in a fast-growing organization - Fluent in both English and Mandarin (writing & verbal)

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