Service Engineer

**About Evident
At Evident, we are guided by the scientific spirit - innovation and exploration are at the heart of what we do. Committed to making people’s lives healthier, safer, and more fulfilling, we support our customers with solutions that solve their challenges and advance their work; whether it’s researching medical breakthroughs, inspecting infrastructure, or exposing hidden toxins in consumer products.

Evident Technology empowers scientists and researchers through collaboration and cutting-edge scientific solutions. Dedicated to meeting the challenges and supporting the evolving needs of its customers, Evident Industrial Scientific division advances a comprehensive range of microscopes, Ultrasound and Eddy Current, industrial video scopes and X-ray products. The X-ray product portfolio focuses across the entire metal life cycle from mining to recycling, inspection of infer structures, mining and geology, environmental markets, and life science.

We are seeking a highly motivated **Service Engineer **to be **based in Singapore **. You will be part of the world class team in delivering superior quality of service to our clients. If you resonate with our purpose to make people’s lives healthier, safer and more fulfilling, join us to build a successful and impactful career

**About the Job
Reporting to the Senior Service Manager, the **Service Engineer **is responsible for the repair service, maintenance, and calibration of equipment within Olympus and/or Evident brand in our South-East Asia region. This role offers the opportunity to work on cutting-edge projects, contribute to client satisfaction, and play a crucial role in ensuring the safety and integrity of our equipment in various materials and structures testing. This role will cover the product line of Non-Destructive Testing (NDT).

The incumbent will have the opportunity to work with global community across APAC, China, US and EMEA.

**Key Responsibilities**
- Support repair, maintenance, and calibration for Non-destructive Testing (NDT) products.
- Collaborate closely with customers & our distributors to understand their specific requirements, address inquiries, and provide technical guidance. Establish and maintain professional relationships to ensure customer satisfaction.
- When necessary, visiting customer sites to carry out further troubleshoot, diagnostics, calibration and repair equipment to ensure optimal performance.
- Perform calibration, interpreting results to ensure compliance with relevant standards and specifications.
- Prepare comprehensive and detailed service reports, evaluation reports, recommendations, and quotation for customer.
- Adhere to established quality control processes and procedures to maintain the highest level of accuracy and reliability after repair and calibration.
- Providing technical support to the Sales team for the potential sale of new instruments, including answering technical questions and occasionally running instrument demos.
- Prioritize safety at all times, following established safety protocols and guidelines to ensure a secure working environment for yourself and colleagues.
- Manage and organize assign projects, including scheduling, resource allocation, and coordination with other teams.

**Formal Qualifications**
- Possesses minimum Diploma in Mechanical / Electrical Engineering or relevant disciplines

**Key Skills / Core Competencies**
- Minimum 2 year of related work experience in repair and calibration of NDT instruments
- Highly organized with superior customer service skills
- Excellent communications skills, highly self-motivated and able to work to meet agreed deadlines
- Ability to work collaboratively in a team environment with a strong positive “can do” attitude is extremely important
- Strong problem-solving abilities and attention to detail.

**How We Support You
Backed by a 100-year rich history of developing and innovating imaging, inspection and measurement solutions, along with a global network of 14 entities around the world, including six manufacturing sites and four R&D centers, there is no better time to join Evident.