Customer Engagement Assistant Manager

Singapore, Central, Singapore
- Capability
- Renewable
- Department
- Business Development & Customer Engagement
- Job posted on
- Jan 22, 2025
- Employee Type
- Permanent
- Experience range (Years)
- 0 - N.A.

**ABOUT SEMBCORP INDUSTRIES**
- Sembcorp Industries (Sembcorp) is a leading energy and urban solutions provider, led by its purpose to drive energy transition. Headquartered in Singapore, Sembcorp delivers sustainable solutions to support energy transition and urban development by leveraging it sector expertise and global track record.

**KEY RESPONSIBLITIES**
- Serve as the primary liaison for assigned customer accounts, fostering long-term relationships, tracking & resolving complex issues promptly, and ensuring satisfaction
- Collaborate with internal teams (e.g., operations, billing, engineering) to deliver effective solutions and address recurring issues
- Understand contract terms and obligations to ensure compliance, safeguard the company’s rights, and address customer-related matters effectively.
- Champion a customer-focused mindset within the company, work closely with, training and supporting internal teams to drive a customer-centric culture
- Identify opportunities to improve internal processes, focusing on reducing pain points and enhancing the overall customer experience
- Plan and execute customer engagement initiatives, tailoring activities to strengthen relationships and uncover new business opportunities
- Support and execute lead generation programs and activities to drive business growth

**QUALIFICATION & EXPERIENCE**
- Degree holder in Business Administration, Engineering, Marketing, or related field
- 3+ years of experience in related industry or customer satisfaction focused role
- Basic understanding and experience in the energy or renewable energy market is a plus

**SKILLS/COMPETENCIES & PREFERRED CHARACTERISTICS**
- Customer-Centric Mindset: Prioritizes initiatives that enhance customer satisfaction.
- Strong Communication Skills & Collaboration: Builds trust with customers and teams through clear, empathetic communication and secure buy-in
- Problem-Solving Ability: Analyzes and resolves complex issues with customer-focused outcomes
- Experience with Microsoft 365 or equivalent CRM software
- Serve as the primary liaison for assigned customer accounts, fostering long-term relationships, tracking & resolving complex issues promptly, and ensuring satisfaction
- Collaborate with internal teams (e.g., operations, billing, engineering) to deliver effective solutions and address recurring issues
- Understand contract terms and obligations to ensure compliance, safeguard the company’s rights, and address customer-related matters effectively.
- Champion a customer-focused mindset within the company, work closely with, training and supporting internal teams to drive a customer-centric culture
- Identify opportunities to improve internal processes, focusing on reducing pain points and enhancing the overall customer experience
- Plan and execute customer engagement initiatives, tailoring activities to strengthen relationships and uncover new business opportunities
- Support and execute lead generation programs and activities to drive business growth
- At Sembcorp, our shared corporate behaviors underpin all the work that we do in building a sustainable future:

- Institution-first Mindset - Put the interest of the Group ahead of individual interests.
- Collaboration - Deliver through collaborating across markets, businesses and functions.
- Accountability - Hold team and self accountable to deliver on our commitments.