Senior Client Director

We are Brainlabs, the High-Performance media agency, on a mission to become the world's biggest and best independent media agency. We plan and buy media that delivers profitable and sustained business impact. And what's our formula? Superteams of Brainlabbers, fueled by data and enabled by technology.

Brainlabs has always been a culture-first company. In fact, from the very beginnings of the agency a set of shared principles, philosophies and values was documented in The Brainlabs Handbook, helping us create our unique culture.

As with everything here we always seek to adapt and improve so The Brainlabs Handbook has been fine-tuned to become The Brainlabs Culture Code.

This Culture Code consists of 12 codes that talk to what it means to be a Brainlabber. It's a joint commitment to continuous development and creating a company that we can all be proud of, where Brainlabbers can turn up to do great work, make great friends and win together.

You can read The Brainlabs Culture Code in full here.

**So you're interested in becoming a Senior Client Director? Let's dive into what that means**:
This role supports Brainlabs in building high-value, long-term relationships with clients. From helping to pitch for new clients through to growing existing client relationships you will focus on delivering brilliant work for clients and in doing so growing client engagement. You represent Brainlabs as a 'window' through which excellent media solutions are delivered to clients. You help to run the client account by owning your own flawless execution.

**In this role you will**:

- Help to pitch and win new clients in your area of sector/vertical expertise.
- Work to deliver the strategic client growth plans for your client, making sure you and the team deliver excellent work at all times
- Really understand your client business and ensure the SOW is fulfilled either directly by you or through your reports working with the Client Success Team.
- Develop your portfolio of client case studies and articles promoting Brainlabs solutions.
- Actively anticipate client challenges and tailor optimum solutions.
- Act as a first point of contact for mid-level + client stakeholders as identified and build those relationships.

**We're looking for someone who**:

- Has 8+ years experience of delivering full service media solutions to clients within your vertical specialisation.
- Has proven client leadership skills and already be a trusted advisor to a number of clients.
- Has developing knowledge of how marketing and cross-media (channels) directly drives specific client KPIs.
- Is a great storyteller and presenter with proven pitch experience.
- Is a brilliant communicator, relationship builder and capable of translating challenges into real media solutions
- Is a natural problem solver who enjoys providing solutions for clients
- Has a developing knowledge of how end-to-end full-service media agencies deliver integrated solutions that solve your clients challenges.

**And this is what success looks like in the role**:

- You will live our culture code every day
- You'll become an indispensable trusted, strategic adviser to your client stakeholders.
- Award wins for your client solutions
- Minimum 7+ TRR scores or CSAT
- Internal profitability metric hit such as DLM, revenue targets
- A growing portfolio of revenue across your client or portfolio of clients
- Evidence of broad revenue sources for your client via multiple Brainlabs products
- Increasing profile in the media world in your sector/marketing prompting Brainlabs and your client success
- Be revenue hungry and pitch successfully
- Make your client stakeholders famous and successful

**What happens next?**

We know searching for a job is tough and that you want to find the best career and employer for you. We also want to ensure that this position is the best fit for both you and us. Therefore, you will participate in a comprehensive interview process that includes skills interviews with our team. The goal of this process is to allow you to get to know us as we learn more about you.