Director of Customer Service
2 weeks ago
**Overview**:
The
**Director of Customer Service & operations for Sterra Tech Pte Ltd** (CS & OPS) will set strategic directions, manage all operations, and will own the outcome of all regional customer service & operational activities for Sterra Tech Pte Ltd. The Director of CS & OPS will accomplish these goals by managing a diverse team of customer service and operations departments.
**Industry: Retail**
- Develop and execute the strategic vision for the department, ensuring customer and organizational needs are met. Plan, strategies, and implement systems to push for customer service (pre-sales and after-sales).
- Plan and allocate resources to effectively staff and accomplish the department goals.
- Ensure strong company culture across the departments.
- Know how to balance strategic thinking with rolling up sleeves and getting hands-on to drive business results.
- Motivate the departments to accomplish the department goals.
**Job Requirements**:
- Only Singaporeans/PRs may apply.
- Bachelor’s degree, mínimally Second class upper.
- 5 years of experience in business, supervision, and management.
- Leadership experience in managing people in a positive and inspiring manner.
- Flexible and adapt to work in an exciting start-up environment.
- Interpersonal relationship building and employee coaching and development skills.
**Skills**:
- Interpersonal skills to effectively manage, interact, negotiate, and communicate with employees.
- Analytical and sharp mind.
- Adherence to guidelines.
- Committed and dedicated.
- Fast learner in a fast-paced environment.
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