Customer Service Representative

2 weeks ago

Singapore ALPHA PIONEER MARKETING PTE LTD Full time

**About the role**

We are seeking a detail-oriented and proactive Customer Service Representative to join our team at Alpha Pioneer Marketing Pte Ltd. You will be responsible for managing sourcing, sales quotation, monitoring shipment, handling customer inquiries, and ensuring the smooth operation of the sales process. Your role will be essential in helping the team meet targets and deliver an excellent customer experience.
- Process sales orders accurately and in a timely manner.
- Prepare and issue quotes, invoices, and delivery notes.
- Maintain and update customer databases.
- Act as a point of contact for customers regarding orders, deliveries, and general inquiries.
- Coordinate with logistics, finance, and warehouse teams to ensure timely delivery, stock availability and billing.
- Support the sales team with administrative task.
- Ensure all sales documentation is compliant with company policies and procedures.

**What we're looking for**
- Proven experience as a Admin or similar role.
- Minimum Diploma in Business, Sales, Marketing, or related field.
- Attention to detail and problem-solving skills.
- Ability to work independently and manage time effectively
- Ability to work well in a team and under pressure
- Familiarity with ERP systems such as AutoCount System.

**Additional Information**
- Office Location: Pandan Road
- Working Hours: Monday to Friday (8:30am to 5:30pm)
- Able to Work From Home
- Only required to report to office 1 day per week

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