Senior / Principal Tax Officer (Service Experience

2 days ago

Singapore Inland Revenue Authority of Singapore Full time

**What the role is**
- At IRAS, we partner you to deliver quality tax services and foster a competitive tax environment for our nation's social and economic growth. By leveraging digital capabilities as part of a future-ready team, your opportunities keep expanding. The Service Experience Centre (SVE) is an opportunity centre that thrives on innovation to improve service experiences and support our taxpayers in fulfilling their tax obligations. In-house and external trainings will be provided to equip officers to assist taxpayers with their Individual Income Tax, Business Income Tax, Tax Clearance, Property Tax and Stamp Duty enquiries. Experienced officers can enjoy lateral and vertical career opportunities in deepening their skills in tax, data analytics, user experience design, work with AI tools such as chatbot, or take on supervisory roles.

**What you will be working on**
- Provide educational outreach and assistance to taxpayers on their tax obligations by being a solutionist to their enquiries across various modes of interactions such as live chat, video conferencing, helpline and etc - Collaborate with internal and external stakeholders to enhance and re-define taxpayers’ experiences and service journeys with IRAS

**What we are looking for**
- A people centric person, who has the heart of service and finds fulfilment in helping citizens meet their tax obligations. - A listener and problem solver, who can be the voice of customers in articulating taxpayers’ concerns and offering ideas to better improve policies and processes - A team player, who is innovative and resourceful - A passionate individual with a growth mindset

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