Team Leader

**Additional Information**
**Job Number**25029396
**Job Category**Food and Beverage & Culinary
**Location**JW Marriott Hotel Singapore South Beach, 30 Beach Road, Singapore, Singapore, Singapore, 189763
**Schedule**Full Time
**Located Remotely?**N
**Position Type** Non-Management

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Prepare coffee breaks, carts, and stations with appropriate food and beverage as stated in Banquet Event Order. Prepare tables, actions stations, buffets, service carts, dessert table/carts and cordial carts. Setup meal and reception buffets, taste panels, individual event functions, server head table and/or VIP tables without managerial assistance. Serve food courses and alcoholic beverages to guests. Answer questions on menu selections. Communicate with the kitchen regarding menu questions, the length of wait, recook orders, and product availability. Follow cycle time guidelines for all meals. Maintain cleanliness of work areas throughout the day. Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen. Inspect the cleanliness and presentation all china, glass, and silver prior to use. Monitor and maintain the cleanliness of assigned tables including ensuring courses are cleared and tables are properly crumbed. Communicate with guests and other employees and ensure staff is working together as a team to ensure optimum service.

Assist management in training, motivating, and coaching employees; and serve as a role model. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language. Support team to reach common goals. Ensure adherence to quality expectations and standards. Perform other reasonable job duties as requested.

Banquet Room Set-up
- Monitor and maintain cleanliness, sanitation, and organization of assigned station and service areas.
- Prepare coffee breaks, carts, and stations with appropriate food and beverages as stated in Banquet Event order.
- Prepares tables, actions stations, buffets, service carts, dessert table/carts and cordial carts with specified tools, wares and equipment according to company standards.

Banquet Room Bussing and Cleaning
- Bus tables by removing and separating tableware, plateware, glassware, and flatware.
- Monitor tableware to ensure it is presentable to guests, including checking for cleanliness, cracks and chips.

Banquets
- Respond to and try to fulfill and special banquet event arrangements requested by guest.
- Replenish buffet items to ensure consistency and freshness in presentation form opening to closing.
- Follow up on special banquet arrangements requested by guest to ensure compliance.

General Food and Beverage Services
- Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures.
- Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.
- Follow appropriate procedures for serving alcohol (e.g., TIPs (Training for Intervention Procedures), CARE (Control Alcohol Risks Effectively)).
- Set tables according to type of event and service standards, including types of linens, glassware, plate/chinaware, silverware/flatware, ensuring all supplies meet quality standards.

Greeting and Seating
- Thank every guest upon departure, invite them to return, and wish them a fond farewell.
- Ensure place settings are appropriate and each guest has a napkin, clean silverware, and any other item that is part of the standard place setting.

Closing
- Check with captain or supervisor before leaving at end of shift.

Beverage/Coffee Cart
- Inspect the cleanliness and presentation all china, glass, and silver prior to use.

Steps of Service
- Monitor and maintain the cleanliness of assigned tables including ensuring courses are cleared according to department standards and tables are properly crumbed when appropriate.
- Check in with guests to ensure satisfaction with each food course and/or beverages.

Guest Relations
- Address guests' service needs in a professional, positive, and timely manner.
- Thank guests with genuine appreciation and provide a fond farewell.
- Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
- Assist other employees to ensure proper coverage and prompt guest service.
- Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to