Hotel Duty Manager
2 days ago
Hotel Duty Manager - Live In Staff / Night Duty
BreakFast at Fluffy’s Boutique Pet Hotel & Grooming
Joo Chiat, Katong
**Roles & Responsibilities**
At BreakFast at Fluffy's, we pride ourselves on offering exceptional, cage-free care for our canine guests. We are seeking a knowledgeable and attentive Night Duty / Live-in Pet Care Specialist to join our dedicated team. In this role, you will be responsible for overseeing the well-being of our canine guests. Additionally, he or she will provide leadership within the team and contribute to the growth and success of our boutique hotel
**Operational Management in Pet Hotel**
1.Oversee day-to-day operations, ensuring the store runs smoothly and efficiently.
2. Ensure pet hotel complies with AVS's pet boarding license guidelines and ensure the hotel is superbly clean, organized, and well-maintained.
3. Manage inventory, including ordering, stocking, and tracking products to minimize waste or shortages.
4. Manage staff, including scheduling and performance reviews.
**Team Leadership**
1. Recruit and train staff members on best practices in animal handling & care.
2. Conduct regular team meetings updates to discuss goals challenges.
3. Foster a positive and collaborative work environment, encouraging open communication and teamwork.
4. Motivate team to deliver exceptional customer service and achieve sales objectives.
**Client Relations**
1. Provide exceptional customer service during client interactions, addressing inquiries and concerns with professionalism.
2. Educate pet owners on aspects of canine care, behavior, and nutrition.
**Carer and Welfare Advocator**
1. Monitor the health and well-being of all guests.
2. Work with veterinarians and industry partners to provide pet care advisory to the community.
**Sales and Marketing in Pet Hotel**
1. Develop and implement strategies to meet sales & corporate targets.
2. Grow social media presence and to engage with local community.
3. Analyse sales data to identify trends and opportunities for growth.
4. Plan & execute promotional campaigns & special events.
**Business Development**
1. Monitor budgets, expenses, and profitability.
2. Analyse & recommend improvements for company's sales, inventory, and operational performance.
**Qualifications**:
- Proven experience in dog handling and care, with a deep understanding of canine behavior.
- Knowledge of pet nutrition, healthcare, and medication administration.
- Previous experience in a pet boarding or veterinary facility preferred.
- Ability to remain alert and responsive during nighttime hours.
- Strong communication and interpersonal skills.
- Leadership experience within a team setting.
- Certification in pet first aid and CPR.
If you are a dedicated individual with a passion for canine care and meet the qualifications outlined above, we invite you to apply. Please send your resume on whatsapp to 9690 9876.
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