Sr. Alliance

**Sr. Alliance & Channels Operations Specialist** - 6 months contract, with a possibility of extension - Hybrid work arrangement - Work location: Suntec **Our Client** - Our client is one of the leading IT enterprise cloud computing company - Ranked as Fortune "100 Best Companies to work for" **The Opportunity** We are looking for a highly motivated individual and team player to join the Alliances & Channels Business Concierge team focused on supporting our Resellers and Consulting Partners. We work in an environment with complex business issues that are not always clearly defined. You are a highly motivated team player with expertise working in a fast paced, cross-functional manner. You have the ability to establish cross functional business relationships. You have a proven track record on delivering results and getting things done. You are smart, have strong business acumen, with the ability to make a notable impact within your first 90 days. You are able to effectively communicate with key stakeholders in the partner ecosystem with a keen focus on driving operational excellence in supporting our Reseller program. - Respond to process & policy questions and effectively communicate requirements to all stakeholders - Respond to internal operational issues (resolve, re-direct, escalate) - Provide triage for reseller partner business issues and inquiries - Foster Best Practices with globally consistent and scalable knowledge sharing programs - Develop, publish and maintain sales-facing enablement assets involving the channel - Coordinate the setup and training on the channel tools - Can develop process maps and identify process improvement recommendations - Proactively drive process and policy improvement to support a fast-growing channel - Provide monthly, quarterly and ad-hoc reporting and metrics for partner and reseller ops - Problem Solver, share new ideas and approaches, hypothesis driven and end-product focused. **Your Background** - Bachelor's degree or equivalent combination of education and experience - 5+ years operations support, sales, sales support, i.e. deal desk, experience (Alliances, Partner Program experience a plus) - Experience in a fast-paced, customer-facing team - Excellent interpersonal, problem solving and time management skills and the ability to maintain a professional attitude even under stressful situations - Extreme attention to detail with a strategic eye - Analytical thinking and driving operational excellence and improvement - Demonstrated participation in process improvement initiatives and/or project management experience - Able to multitask in a fast-paced environment and exercise a high degree of initiative in resolving issues and developing system/process enhancement recommendations - Ability to understand broader business and financial issues and juggle multiple, diverse projects and/or tasks Peoplebank Singapore Pte Ltd, EA Licence Number: 08C5248.