Manager, Monetization and Partner Strategy, Sea

Are you looking for a new role where you can be yourself and accomplish your best work? Look no further. At Asurion, our teams work collaboratively to innovate and serve customers while ensuring employees succeed and feel valued.

We don’t just provide customers with exceptional service — we create a positive experience for our employees, helping them grow their careers while they help customers enjoy and do more with their technology.

**Who is the Manager, Monetization & Partner Strategy-SEA**

The Monetization Manager will support the Director, Monetization & Partner Strategy in driving and executing monetization strategies across second-hand mobile phones and laptops within the SEA region. This role will focus on supporting the development and operationalization of second-life device programs, maximizing revenue from trade-ins, protection plans, upgrades, and refurbishments.

This role will be responsible for managing day-to-day operations, monitoring program performance, coordinating with internal teams, and helping to identify and implement improvements.

This position requires a strong understanding of device resale, trade-in processes, and cross-functional collaboration with various stakeholders, as well as a data-driven approach to optimizing monetization efforts.

**What are the key responsibilities?**
- Assist the Monetization & Strategy Lead in the execution of monetization strategies for second-hand devices across multiple channels and regions (Singapore, Malaysia and Thailand).
- Oversee the day-to-day operations of second-life device programs, including trade-ins, resale, and refurbishment, ensuring smooth execution and operational efficiency.
- Coordinate with internal teams (e.g., Supply Chain, Sales, Marketing) and external partners (e.g., auction sites, refurbishment partners) to ensure alignment and smooth execution of monetization strategies.
- Monitor key performance indicators (KPIs) for each monetization program, analysing data to track progress and identify opportunities for improvement in program effectiveness and profitability.
- Gather insights and provide recommendations to the Monetization & Strategy Lead on market trends, customer behaviour, and competitor activity to help optimize program strategies.
- Prepare regular reports on program performance, highlighting successes, challenges, and recommendations for improvement. Maintain accurate records of partnerships, agreements, and key contacts.
- Work closely with the Monetization & Strategy Lead to identify areas for process improvement, cost reduction, and efficiency gains in the monetization lifecycle.
- Assist in managing relationships with vendors, suppliers, and partners involved in the liquidation, refurbishment, and resale of second-hand devices, ensuring effective collaboration and maximized profitability.
- Provide support for the implementation of regional strategies, ensuring that local market nuances are considered and addressed to optimize performance in each market.

**Here’s what you’ll bring to the team**:

- Minimum 5 years of experience in business development, monetization, or program management, with a strong track record in the device trade-in, second-hand market, or related industries.
- Strong analytical skills with the ability to interpret data and generate actionable insights.
- Experience in managing relationships with both internal and external stakeholders, including vendors, partners, and cross-functional teams.
- Familiarity with pricing models, auction platforms, refurbishment, and resale channels for second-hand devices.
- Strong organizational skills with the ability to manage multiple projects and priorities simultaneously.
- Excellent communication and interpersonal skills, with the ability to work collaboratively across teams and regions.
- Familiarity with the APAC market, including regional trends and customer behaviour, is a plus.
- Proficiency in English is required; additional language skills in APAC languages are an advantage.

**How we can take care of you**:

- Join a non-hierarchical, fast paced and inclusive team - we foster a work culture where employees are valued, regardless of their background, level or position.
- Be a part of something bigger - we are constantly evolving within a startup framework, cultivated and supported by the backing of a large global organization.
- Boost your career through our culture of learning. Take advantage of tailored opportunities for personal growth as you build your personal development plan with your People Leader.
- Connect with the local team through team building, town halls and group training
- Give back to the community through the partnership with our local charity partners

**Get to know us**:
Our journey has taken us from a small startup to the biggest tech care company in the world. We’ll continue to evolve, but our integrity and commitment to our customers and partners will stay the same. With offices worldwide and working with resp