End User Support

**Project Overview**
SPH Media’s Digital Workplace Engineering team is seeking a highly skilled and experienced Senior Engineer - Digital Workplace to enhance and optimize our end-user computing and digital workplace platforms. This is a hands-on technical role focused on driving automation, intelligent solutions, and elevating the overall employee experience. You will directly contribute to the design, implementation, and continuous evolution of our modern workplace ecosystem.

**Key Deliverables & Responsibilities**
**1. Digital Workplace Engineering & Automation**
- Design, develop, and implement automation solutions across the digital workplace to improve employee experience, endpoint management, and identity workflows.
- Serve as a technical expert in automation and data-driven insights within modern endpoint environments.
- Deliver POCs for intelligent solutions (e.g., intelligent search, automated troubleshooting, streamlined identity processes).
- Integrate and operationalize new features across **Kandji, Okta, Google Workspace, ServiceNow, and Nexthink**.
- Develop and maintain automation workflows using **PowerShell**and cloud platforms (Azure, AWS, GCP).

**2. Endpoint & Identity Management Solutions**
- Architect automation frameworks to deliver advanced self-service and proactive remediation.
- Leverage Nexthink analytics to improve user experience and predict issues.
- Implement and optimize Okta workflows with risk-based authentication and adaptive access aligned to Zero Trust.
- Modernize provisioning with Intune and Kandji zero-touch deployment, enabling continuous compliance and intelligent policy enforcement.

**3. Collaboration & Productivity Enhancement**
- Integrate and configure **Google Workspace**and **Zoom**features to enhance collaboration and meeting productivity.
- Work with **ServiceNow**teams to enable predictive ticket routing, virtual agents, and automated remediation.
- Implement workflows that boost employee productivity, including contextual knowledge retrieval and content automation.

**4. Technical Leadership & Mentorship**
- Provide L3-level technical expertise across endpoints, collaboration, identity, and security domains.
- Define and implement technical standards aligned with compliance, data privacy, and security requirements.
- Mentor junior engineers and support solution planning and roadmap execution.
- Communicate complex technical concepts to both technical and non-technical stakeholders.

**Qualifications & Experience**
- **Experience**in End-User Computing (EUC) and Digital Workplace engineering with strong solution design and operational experience.
- focused on automation and data-driven intelligence in enterprise IT environments.
- Deep platform expertise in: ○ **Kandji**(Apple endpoint management)
- **Okta**(Identity & Access Management)
- **PowerShell**(advanced automation and scripting)
- **Nexthink**(DEX analytics)
- **Google Workspace**and **Zoom**:

- Experience with analytics and data modeling for device health and user experience.
- Proficiency with **RESTful APIs**(Okta, Kandji, Google) for automation and system integration.
- Experience with **cloud-native services**(AWS / GCP / Azure) for serverless automation and workflow orchestration.
- Strong understanding of **cloud security**, **identity services**, and **Zero Trust**principles.
- Familiarity with **Infrastructure-as-Code (e.g., Terraform)**and **VDI**is a plus.
- Proven ability to lead complex technical projects and communicate effectively with diverse audiences.

**bout the Company**
U3 Infotech is a Technology Solutions, Managed Services, and Talent Management Solutions company with over 2 decades of experience in the APAC region since 2002. Our clients include Fortune 100, MNCs, Leading Regional Organisations, Government organizations, and Startups. We work with clients across Banking, Insurance, Bio-Science, Pharmaceutical, Healthcare, Engineering, Product, and Supply Chain domains.
We have been growing rapidly through value creation, solving complex problems, and addressing the opportunities of our clients’ businesses. We differentiate ourselves through our deep commitment at all levels, entrepreneurial mindset, outcome-driven approach, and financial resources.

**Job Type**: Contract
Contract length: 12 months

Pay: $7,000.00 - $8,000.00 per month

Work Location: In person