Data Protection

**Collinson**

Collinson is a global loyalty and benefits company.

We use our expertise and products to craft customer experiences which enable some of the world’s best known brands to acquire, engage and retain the most demanding and choice-rich customers. In particular, our unique expertise and insight into high earning, frequent travellers allows us to create products and solutions for our clients that inspire greater customer engagement to drive more profitable relationships, enrich their travel experiences, protect what matters and assist in in times of need.

While specialising in Financial Services, Travel and Retail, we also support clients in multiple sectors. We have worked with over 90 airlines, 20 hotel groups and more than 600 financial institutions and banks, with clients including Accor Hotels, Air France KLM, American Express, British Airways, Cathay Pacific, Diners Club, Mandarin Oriental, Mastercard, Radisson Hotel Group, Sephora, Visa and Vhi.

We take our 30 years’ experience working with these kinds of household names in over 170 countries, and help our clients to deliver the smarter experiences it takes to differentiate their propositions, and help them win deeper devotion with their customers.

Collinson is a privately-owned entrepreneurial business with 2,000 passionate people working in 20 locations worldwide. Our solutions include Priority Pass, the world’s best known airport experiences programme, while we are also the trusted partner behind many of the leading financial services, airline and hotel brand’s reward programmes and loyalty initiatives.

Purpose of the job

We have an exciting opportunity for a regional Data Protection and Compliance Manager to join our team in APAC and our wider Global Data Protection Team.

You will support and report into the Global Head of Data Protection in the UK and work in close alignment with various Regional Managers and local operation teams, product owners and commercial leads.

Data Protection laws and regulations are evolving at an increasing rate in the region and Collinson wants to stay ahead of the game. This role ensures that Collinson operates in a legal and ethical manner, complying with applicable laws and regulations pertaining to our industries, as well as professional standards, accepted business practices and internal Policies while meeting business goals.

Key Responsibilities

**Data Protection**
- Work with the business units to ensure Collinson is compliant with the local laws and regulations relevant to Data Protection.
- Provide support and advice to product, commercial and support functions to ensure data privacy is supported through design, delivery and execution of products and propositions, systems and operational processes.
- Maintain the data protection records including processing activities, and conducting, co-ordinating, or reviewing privacy and data protection impact assessments.
- Manage data protection related queries and complaints.
- Inform and advise Collinson employees and business units operating within the Region of their obligations under relevant local and group policies and procedures and processes.
- Monitor adherence to Collinson data protection policies and procedures including awareness - raising and training.
- Review contracts to ensure appropriate data protection clauses are used.
- Liaise with key internal and external stakeholders as required.
- Where required, provide advice on the management and resolution of incidents involving personal data, including notification to relevant regulatory authorities in the region where appropriate.

**Compliance**
- Identify and maintain a framework for Compliance with applicable laws and regulations
- Develop, establish and work with the business units to set operational policies for compliance with Collinson Policies and applicable laws and regulations.
- Review procedures, practices and documents to identify possible gaps of non-compliance
- Proactively and regularly engage stakeholders to identity and close gaps in internal Policies and guidelines for compliance with applicable laws and regulations
- Oversee and guide the business units in the development and management of action plans in response to audit findings and compliance violations.
- Provide regular training to staff on relevant regulations and processes pertaining to Collinson’s operations.
- Provide regular advice and reporting to Management on the region’s compliance with laws and regulations.
- Develop relationships with vendors (legal, advisory) to support Compliance work as required.

Regulatory Responsibilities
- Adhere to the relevant regulatory standards and the Firm’s code of conduct
- Undertake all regulatory training as prescribed by the company and comply with all policies relevant to your role
- Immediately report any known conflicts of interest in line with company policy
- Satisfy on an ongoing basis the company’s fit and proper requirements which as a minimum