Storage Cloud Engineer, Associate

**Job description**:
**About this role**

**Team Overview**

This position requires hands on knowledge of Storage Technologies - NAS, Data Protection/Backup and the major Cloud Provider storage offerings. Should have a basic knowledge of industry Storage Hardware types and interoperability. Person in this role must be able to work with other platform engineers in their team location & global locations.

The global APG Platform Storage team is a sizable team of over 18 individuals located in three different regions that support a highly available Storage environment hosted on prem & on cloud.

**We are looking for a Storage Cloud Engineer who can work with the global team to support and manage Storage products & Services hosted on cloud and our migration away from legacy, on-premise environments.**

The team operates in a 24x7 model with Singapore covering 2 shifts Monday through Sunday, and Delaware covering 1 shift Mondays through Sunday. Staff work a 5-day week. Some off hour project work is required, and the ability to support Saturday work is required. The team’s day-to-day work includes but is not limited to: Responding to alerts and user requests, Cloud Migrations and new Cloud deployments, Process automation and improvements, Documentation, Knowledge Transfer across the team and Monitoring, Troubleshooting & Performance Analysis.

**Role Responsibility**

Successful performance in this role requires an individual be able to perform these duties above a satisfactory level. The following requirements are representative of the knowledge, skill and competencies required.
- Support system operations between cloud and on-premises IT STORAGE Infrastructure
- Administer and support operations related services and products deploy to AWS and Azure platforms.
- Review & development of processes & automation (AWX, Ansible)
- Role may also include day-to-day administration of Storage estate, including monitoring the Storage ticket queues, Storage Provisioning, SAN/NAS connectivity issues, storage hardware and software issues, storage device performance monitoring, storage sizing, storage integration with systems
- Must have good problem solving, teamwork, communication, and customer service skills.
- There are no after-hours on call requirements, but the individual should remain flexible for critical situations.
- Troubleshoot and resolve system issues and provide operations support for bridge calls.
- Participate in the development and implementation of STORAGE related projects.
- Creation of standard operating procedures (SOPs) for new implementations and processes.
- Communication - Work effectively with other Infrastructure groups including the Network, Server & Database teams as well as the Application Development teams
- Documentation - Document critical processes and procedures to ensure consistency and quality.
- Put in place Storage procedures and follow Company procedures and processes to ensure that Audit and Regulatory requirements are met.

**Experience**
- Good knowledge of Storage Technologies - NFS, CiFS, Data Backups and data recovery.
- Proven experience in Cloud Environments, with a preference for Azure and AWS, though Google Cloud knowledge is also valuable.
- Terraform or other Infrastructure-as-code experience is desirable.
- Multiple years in an operations role as a Storage Administrator (on-premise, cloud or both)
- Familiarity with Storage Technologies such as NetApp, Veritas/Cohesity NetBackup, Object Storage (S3, Blob) is desirable.
- Proficiency in cloud security concepts, disaster recovery planning and performance monitoring and analysis.
- Conceptual understanding of Server (Linux, Windows) and Networking components.
- Experience with Kubernetes/containers is desirable.
- Cloud certification is desirable - preferably Azure and AWS.

**Qualification**
- A minimum of 4+ years comparative industry experience
- Degree preferred
- The position will be required to work on shifts (not overnight). These shifts will also cover weekends.
- Workdays could be staggered over the week

**Our benefits**

To help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.

**Our hybrid work model**

BlackRock’s hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person - aligned with our commitment to performance and innovation. As a new joine