Senior Director, Engagement Solutions

Company Description

Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging - where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world - helping unlock financial access to enable the future of money movement.

**Join Visa: A Network Working for Everyone.**

Job Description
**Team Summary**

The Consumer Solutions group manages the deployment and optimization of Visa s core products base consisting of Credit, Debit and Prepaid payments solutions as well as Engagement Solutions and the benefits platforms that function across all product categories - together, these are Visa s core products. The team is also responsible for the development and deployment of innovation across this product suite. To do this, we work in close partnership with Visa clients and key Visa stakeholders. We are also the team responsible for leading the transition of conventional card-based solutions onto digital form factors, ensuring Visa payments solutions remain the market-leading way for consumers to spend their money and manage their payments across the Asia-Pacific region

What the **Senior Director, Engagement Solutions (Loyalty) **does at Visa:
Visa s **Senior Director, Engagement **Solutions **(Loyalty) **in AP is the ambassador of everything loyalty-related in the region. Reporting to the Head of Consumer Solutions in AP, the Senior Director, will manage the delivery of a Value Added Service revenue target against Loyalty for the region and will lead the charge in helping front-line sales colleagues across all AP markets to embed our solutions successfully within our clients portfolios. As part of this, the Senior Director will help Visa internal sales teams represent the Visa / partner value proposition and sell the economic value of our partnerships to Visa clients as part of competitive pitches and RFPs

Leading a team of direct and dotted line reports in Singapore and across AP, and working closely with Visa s Loyalty partners as well as regional and global counterparts, you will take ownership for a suite of existing solutions as well as responsibility for their evolution and the development of new capabilities. The role involves being both an advocate for our partners internally and acting as the Visa / partner specialist to Visa clients. You will develop the Loyalty narrative for the region, ensuring the solutions and their content are easily understandable and consumable both internally and externally. You will deliver internal education on the holistic value proposition, thought leadership and - depending on market need
- will participate in direct selling of our solutions.

As Engagement Solutions Product Owner in Asia Pacific, you will be responsible for the full marketing/product mix - development - commercial and technical, pricing, content creation, education, selling, billing, general client and partner management and importantly, thought leadership.

**Why this is important to Visa**

Engagement Solutions are an integral part of Visa s business in Asia-Pacific and will expand significantly in terms of importance and financial impact in the coming years.

Against the backdrop of a payments market, which looks set to become more commoditized, it is more important than ever for Visa to develop, deliver and manage a set of capabilities that help generate customer loyalty for our clients to drive preference for payment by Visa.

A key element of delivering for our clients and their consumers is providing solutions where consumers are and in a way that they are motivated to use them - this means ensuring that the solutions we develop are digitally enabled and adopting a digital first approach to execution.

Engagement Solutions is central to our migration towards a future where Visa payment is a digital experience, leveraging the internet of things.

**Projects you will be a part of**:

- Leadership of loyalty initiatives across Visa s loyalty partners, Visa Sales Operations and market business development teams to identify, prioritize and execute against a sales pipeline for Visa s partnership Loyalty proposition across all Visa clients to grow, protect and win Visa payments business
- Identify consumer trends, habits and preferences that inform future loyalty solution development and partnership strategies. Provide the necessary insights to Visa and partner solutions development team
- Execute successful loyalty p