Assistant Director

At #TeamCPF, you’re not just joining a team; you are embracing a culture of excellence, collaboration, and meaningful impact. You will play a pivotal role in empowering over 4 million members to secure their retirement, healthcare, housing needs and better navigate life’s uncertainties.

We thrive on sharp minds and insightful decisions. Your ability to analyse and think critically isn't just valued; it's essential. Every choice you make contributes to our collective success.

Collaboration is our way of life. We believe in the power of effective partnerships and seamless communications across teams. Together, we amplify each other’s strengths and achieve remarkable results.

At the core of everything we do lies a genuine desire to make a difference. We serve our community and support each other with compassion, empathy, and unwavering dedications. Every action we take is guided by a deep sense of purpose and a commitment to those we serve.

Join us at #TeamCPF Together, let's redefine possibilities and leave a legacy that echoes for generations.

**What you will be working on**

You will be involved in administering retirement-related withdrawal schemes. This includes overseeing Ordinary and Special Account (OSA) withdrawals for members reaching age 55, facilitating Retirement Account (RA) withdrawals through pledging, managing lump-sum withdrawals once members reach the PEA threshold, and handling exemptions for various conditions.

In this role, you will:

- Assist the Section Head in supervising a team of Managers and Executives responsible for the daily operations of retirement withdrawal schemes.
- Lead the team in navigating complex operations, managing incidents, and addressing appeals from CPF members, while seeking solutions beyond the CPF system and adjusting resource plans as needed.
- Identify and facilitate reviews of policies, legislation, processes, systems, and communications with stakeholders.
- Ensure that practices, legislation, systems, and communications align with business rules and objectives.
- Oversee project initiatives and system enhancements.
- Represent the group or department in Board-wide committees.

**What we are looking for**

We value the diverse talents and experiences that each individual brings to the table. While mastery of every requirement may not be necessary, familiarity and expertise in some of the following areas will position you for success within this team.
- Relevant experience in operational and project management, with a strong track record with a strong track record in public sector administration preferred.
- Experience overseeing teams and managing complex projects.
- Ability to oversee projects from conception to completion, ensuring alignment with Board’s goals.
- Familiarity with incident management processes and appeals handling will be a plus.
- Proficiency in relevant software and systems, including data analysis tools.
- Experience with process improvement methodologies.
- Ability to adjust to changing priorities and resource needs while maintaining high service standards
- Good communication and stakeholder engagement skills.
- Self-motivated and ready to innovate in a dynamic environment.

The seniority of appointment and actual corporate job title will commensurate with individual work experiences.

**What you can expect**:
Being part of #TeamCPF means embarking on a challenging and rewarding career in a progressive workplace that values productivity and growth. Here’s what awaits you:

- Opportunities to engage in a mix of formal and informal training, keeping your skills sharp in our ever-evolving technological landscape.
- Promotion opportunities based on your capability and on-the-job performance.
- A vibrant community of like-minded and friendly colleagues, where collaboration and creativity thrive.
- Flexible dress code that empowers you to choose your appropriate outfit for the day.
- A comprehensive rewards package that includes annual leave, pro-family leave, medical and dental benefits, and access to recreational activities.

**About Central Provident Fund Board**:
At the Central Provident Fund (CPF) Board, we believe in developing individuals who are inspired to do their life’s best work, through 3Ps**:P **urposeful Work, **P **rofessional Growth, **P **eople & Culture.

**P **urposeful Work - The CPF Board helps 4 million members save for their retirement, healthcare and housing needs. Beyond being a pension fund, we are unique in being a national social security organisation, and we serve CPF members knowing that we make a difference.

**P **rofessional Growth - At CPF Board, you will have the opportunity to learn on the job and pick up new skills and knowledge. Although you are joining one organisation, you will have access to many career paths in the years ahead.

**P **eople and Culture - When you join CPF Board, you become part of a mission-oriented organisation with a strong culture of teamwork, collaboration, an