Service Engineer

1 week ago


Singapore XFUSION INTERNATIONAL PTE. LTD. Full time

We are seeking a skilled and motivated person to join our team. In this role, you will be responsible for providing technical support and troubleshooting assistance for our x86 rack servers, ensuring that our customers have the technology tools they need to be successful. You will work closely with our internal teams and external customers to resolve issues and implement solutions, while also building strong relationships with our users.

This is an excellent opportunity to join a leading technology company that values innovation, collaboration, and professional development. We are committed to investing in our employees and offer competitive compensation, comprehensive benefits, and excellent career growth prospects.

Key Responsibilities:

- Provide technical support and troubleshooting assistance for our x86 rack servers
- Collaborate with cross-functional teams to resolve issues and implement solutions
- Maintain accurate records of customer interactions and technical issues in our internal support system
- Manage sub-contractors and ensure their performance is up to our standards
- Install, configure, and maintain x86 rack servers, hardware, software, and peripherals
- Monitor and maintain network and server infrastructure
- Participate in on-call rotation for after-hours support
- Build strong relationships with our users and provide proactive support and solutions

**Requirements**:

- Polytechnic degree or above in Computer Science, Information Technology, or related field
- 3-5 years of experience in technical support for x86 rack servers or related field
- Strong knowledge of x86 rack servers, including hardware, software, and peripherals
- Experience with network and server infrastructure, including routers, switches, firewalls, and DNS
- Experience managing sub-contractors and ensuring their performance is up to our standards
- Excellent communication and problem-solving skills
- Ability to work independently and as part of a team
- Strong attention to detail and ability to prioritize workload
- Availability for occasional travel to customer sites for on-site support

Preferred Qualifications:

- Experience building strong relationships with users and providing proactive support
- Experience with cloud-based services such as AWS or Azure
- Experience with virtualization technologies such as VMware or Hyper-V

Career Growth:
At our company, we believe in investing in our employees and providing opportunities for career growth. As an x86 Rack Server Support Engineer, you will have the chance to work with cutting-edge technologies, collaborate with cross-functional teams, and develop your technical and professional skills.

We offer a supportive and inclusive work environment, competitive compensation, and comprehensive benefits.


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